Senior Account Executive – Client Relations | Digital Advertising Agency

Job Description

About Digitalin

Digitalin is one of Nepal's leading digital-first advertising agencies, helping brands grow through strategy, creativity, content, social media, digital advertising, influencer marketing, and data-driven marketing solutions.

We partner with some of Nepal's most recognized national and international brands like Samsung, Ncell, Pepsi, Mountain Dew, Standard Chartered Bank, Yadea, Zyn, and many more, delivering integrated campaigns that create measurable business impact.

As we continue to grow, we're looking for an experienced Senior Account Executive – Client Relations to join our team.

Important - Please Read Before Applying

This position is intended only for professionals with 4–6 years of experience working in a digital marketing, advertising, branding, or communication agency.

(If your experience is primarily in sales, customer service, banking, telecom, hospitality, or other non-agency industries, this role is unlikely to be the right fit.)

About this Role

As a Senior Account Executive – Client Relations, you will serve as the primary link between clients and our internal teams. You'll manage client relationships, coordinate projects, ensure timely delivery, and help transform business objectives into successful marketing campaigns.

This is an ideal opportunity for someone who enjoys working in a fast-paced agency environment, managing multiple brands, and collaborating with creative, strategy, media, content, production, and performance marketing teams.

Key Responsibilities

• Manage day-to-day communication with assigned client accounts.
• Build strong, long-term relationships and become a trusted business partner.
• Understand client business objectives and convert them into clear agency briefs.
• Coordinate with creative, content, media, strategy, production, influencer, and digital teams to ensure smooth project execution.
• Prepare quotations, estimates, proposals, campaign plans, and timelines.
• Monitor project progress, budgets, approvals, and deliverables.
• Lead client meetings, prepare meeting minutes, and ensure timely follow-up on action items.
• Ensure campaigns are delivered on time, within budget, and to the highest quality standards.
• Review campaign performance reports before sharing with clients.
• Identify opportunities to expand client accounts and introduce additional agency services.
• Resolve client concerns proactively while maintaining high levels of client satisfaction.

Mandatory Requirements

• 4–6 years of experience in a digital marketing, advertising, branding, or communication agency (mandatory).
• Proven experience managing multiple client accounts simultaneously.
• Excellent client relationship and account management skills.
• Strong written and verbal communication abilities.
• Excellent project coordination and organizational skills.
• Ability to manage multiple deadlines in a fast-paced agency environment.
• Commercial understanding of quotations, budgets, estimates, and project profitability.
• Strong presentation and stakeholder management skills.

Preferred Qualifications

• Bachelor's or Master's degree in Marketing, Business Administration, Management, Communication, or a related field.
• Experience working on social media, digital advertising, influencer marketing, content marketing, or integrated marketing campaigns.
• Familiarity with project management platforms such as ClickUp, Asana, Trello, or similar tools.

You will be a Great Fit if you

• Enjoy building strong client relationships.
• Thrive in a fast-paced agency environment.
• Love managing multiple brands and campaigns simultaneously.
• Take ownership and proactively solve problems.
• Communicate confidently with both clients and internal teams.
• Have a strong attention to detail and execution.

What We Offer

• Opportunity to work with some of Nepal's leading national and international brands.
• Collaborative, supportive, and growth-oriented work culture.
• Exposure to integrated digital marketing and advertising campaigns.
• Career growth and learning opportunities.
• Competitive salary based on experience and capabilities.

Ready to Join Us?

If you're an experienced agency professional looking to grow your career while working with exciting brands and a passionate team, we'd love to hear from you.