Dream Group Nepal is a leading hospitality brand renowned for delivering exceptional guest experiences. Managing premier establishments such as Dreamland Gold Resort, Dream International Hotel, and Dream Beans & Bakes, the group has established itself as a symbol of quality and innovation in the industry. Dedicated to combining comfort, elegance, and world-class hospitality, Dream Group Nepal ensures every stay, event, and dining experience is truly memorable. The company is passionate about fostering excellence in service and creating lasting connections with its guests.
This is a full-time, on-site role for a Front Office Manager at Dream Group Nepal, based in Kathmandu. The Front Office Manager will oversee daily operations at the front desk, ensuring smooth and efficient handling of guest check-ins, check-outs, and reservations. They will lead and train the front office team, address guest inquiries and concerns, and ensure a high standard of customer satisfaction. The role involves maintaining effective communication both within the team and with other departments to uphold and enhance the overall guest experience.
- Proficiency in Office Administration and Front Office management
- Strong Customer Service and Customer Satisfaction skills
- Excellent Communication skills, both written and verbal
- Ability to lead and train teams effectively
- Problem-solving and conflict resolution skills
- Experience in the hospitality or service industry is a plus
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred
