Customer Care & Appointment Setter

Job Description

About the Role

We are a software and marketing company working exclusively with international clients, primarily in the United States. Our services include performance advertising, SEO, local SEO, and growth-focused digital marketing solutions for service-based businesses.

We are looking for a Customer Care & Appointment Setter who can take full ownership of the lead-to-booking process for our US-based clients across multiple niches. This is not a passive role. We need someone who responds fast, communicates clearly, and gets leads booked — whether the client is a med spa, a law firm, a home services company, or a real estate team.

Speed to lead is the priority. Slow responses cost our clients money.

This is a full-time remote position for someone who can work independently, stay organized, and perform against real numbers.

Key Responsibilities

Lead Response & Speed to Lead — Full Ownership

• Contact every new lead within minutes of it landing in GoHighLevel (GHL) — by phone first, backed by SMS and email
• Run a structured multi-touch follow-up cadence until the lead books or clearly opts out
• Work leads across any niche we assign — learn each client's offer well enough to speak about it with confidence

Customer Care & Nurturing

• Be the warm, professional first point of contact for the client's leads
• Answer common questions, handle objections, and qualify leads so clients only get appointments worth their time

Appointment Setting & Pipeline Management

• Book qualified appointments directly into client calendars
• Keep GHL updated — log every call, text, and email; update pipeline stages; set follow-up tasks. If the CRM isn't updated, the work didn't happen
• Send confirmations and reminders to reduce no-shows

Reporting & Communication

• Track and report your own numbers: speed-to-first-contact, contact rate, booked appointments, and show rate
• Flag poor lead quality or broken tracking early
• Communicate clearly with account managers and, where needed, US clients

Required Qualifications

• 2+ years of hands-on experience in appointment setting, inside sales, or high-volume customer care / front desk
• Strong phone-based experience — confident and clear on calls
• Hands-on experience with GoHighLevel (GHL) or a comparable CRM/dialer
• Excellent spoken and written English with a US-friendly phone presence
• Proven ability to manage multiple client accounts and niches independently
• Comfortable being measured on KPIs — booking rate, response time, show rate

Tools & Platforms

• GoHighLevel (GHL)
• Dialer / VoIP calling software
• SMS & email follow-up automations
• Calendar / booking tools (Google Calendar, GHL calendars)

Additional Advantages

• Experience working with US-based or international clients
• Experience across US service niches: med spa, real estate, home services, legal, cleaning, etc.
• Familiarity with Meta / Google ad lead flows
• Sales closing experience (not just setting)

Employment Details

• Position Type: Full-Time
• Work Location: Remote
• Client Base: International (United States)
• Hours: Must overlap US business hours [specify timezone/coverage]
• Compensation: Negotiable based on experience, plus performance incentives for booked/showed appointments

Application Process

Send your CV to [email protected] along with:

• A short professional summary
• A 1–2 minute voice recording or sample call demonstrating your phone presence and English
• Any metrics you can show — booking rate, average speed to lead, call volume handled
• Evidence of experience with US-based or international clients

Note: Applications without a voice sample will not be considered.