Customer Service Representative
- Industry Other
- Category Customer Service
- Location Nepalganj, Nepal
- Expiry date May 10, 2026 (2 days left)
Job Description
Job Description:
- Handle customer queries, inquiries, and complaints in a professional and timely manner through calls, emails, or other communication channels.
- Provide accurate information about services, processes, and solutions to customer issues.
- Coordinate with internal teams to ensure proper resolution of service-related issues.
- Track, document, and update all customer interactions and case details in the system.
- Ensure timely follow-ups on pending issues until full resolution is achieved.
- Maintain high levels of customer satisfaction through effective communication and problem-solving.
- Escalate complex issues to the appropriate departments when necessary.
- Work towards achieving individual and team performance targets and KPIs.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Contribute to improving customer support processes and service quality.
Specification
- Bachelor’s degree or equivalent (preferred but not mandatory)
- 1-2 years of experience in customer service, call center, or Front Desk.
- Strong communication skills (verbal and written)
- Good listening and problem-solving abilities
- Basic computer knowledge and data entry skills
- Ability to handle pressure and difficult situations
- Time management and organizational skills
- Customer-focused mindset
- Polite, patient, and professional behavior
- Positive attitude and willingness to learn
- Team player with good coordination skills
- Responsible and detail-oriented
