Assistant Manager- Operations
- Industry Other
- Category Administration
- Location Kathmandu, Nepal
- Expiry date Apr 05, 2026 (4 days left)
Job Description
Role OverviewThe Assistant Manager – Operations will be responsible for ensuring smooth day-to-day operations across counseling, sales, and student processing functions at Alfa Beta. This role will act as a bridge between strategy and execution, ensuring that team targets, processes, and service quality are consistently met.
Key Responsibilities
- Daily Operations Management
- Oversee day-to-day functioning of counseling, sales and marketing teams
- Ensure proper allocation of student leads and follow-ups
- Monitor daily productivity and resolve operational bottlenecks
- Team Coordination & Supervision
- Act as a central coordination point between counselors, sales, and admin teams
- Conduct daily/weekly check-ins with teams to track progress
- Ensure clear communication of targets, updates, and process changes
- Performance Tracking & Reporting
- Lead conversion rates
- Application numbers
- Visa success rates
- Prepare daily, weekly, and monthly performance reports for the COO
- Identify gaps and suggest actionable improvements
- Process Implementation & Improvement
- Ensure all SOPs are being followed across departments
- Identify inefficiencies and recommend process improvements
- Assist in implementing new systems, tools, or workflows
- Student Experience & Quality Control
- Monitor quality of counseling and student handling
- Ensure timely communication and service delivery
- Handle escalations and critical student cases when required
- Coordination with Management
- Work closely with the COO on executing key initiatives
- Follow up with teams on strategic priorities
- Support in rolling out new programs, partnerships, or campaigns
