Customer Service Representative
- Industry Other
- Category Customer Service
- Location Kathmandu, Nepal
- Expiry date Apr 05, 2026 (2 days left)
Job Description
Job DescriptionOur Client, Masta Kala Crafts is seeking a dynamic and motivated Sales & Marketing Representative to join our team. The ideal candidate will be responsible for promoting our unique products, building strong customer relationships, and driving sales growth. This role involves a combination of sales strategies and marketing initiatives to enhance brand visibility and market presence.
Sales
Key Responsibilities:
- Develop and execute sales strategies to achieve company sales targets and expand customer base.
- Identify potential customers and markets, and approach them with tailored sales pitches.
- Maintain relationships with existing customers to ensure repeat business and customer satisfaction.
- Negotiate and close sales deals, ensuring favorable terms and conditions for the company.
- Track and report on sales performance metrics, providing regular updates to management.
- Promote Masta Kala's products through various channels, including social media, email, events, and partnerships.
- Manage the company’s online presence and engage with customers on social media platforms.
- Assist in organizing and participating in trade shows, exhibitions, and other promotional events.
- Collect and analyze customer feedback to improve marketing strategies and product offerings.
- Provide excellent customer service, addressing inquiries and resolving issues promptly and professionally.
- Educate customers about Masta Kala’s products, their features, and benefits.
- Follow up with customers post-purchase to ensure satisfaction and gather feedback.
Qualifications
- Bachelor’s degree in marketing, Business Administration, or a related field.
- 2+ years of experience in sales and marketing, preferably in the arts and crafts industry.
- Proven track record of meeting or exceeding sales targets.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Creative thinking and problem-solving abilities.
- Sales and negotiation skills.
- Marketing and promotional skills.
- Customer service skills.
- Market research and analysis skills.
- Strong written and verbal communication skills.
