Production Control Coordinator

Job Description

Must Have:

• Proficiency in Tidal Job Scheduler and Workload Automation
• Flexible to work in 24X7 rotational shifts
• Advanced analytical and problem-solving skills to quickly identify and resolve job scheduling conflicts and similar problems
• Ability to work independently in a remote setting and work as a team player
• Excellent communication skills, problem solving skills, analytical skills and strong attention to detail.
• Basic knowledge of Office 365 Suite (Microsoft Word, Excel, Outlook and Sharepoint)
• Basic knowledge of creating incidents, working requests in ServiceNow application.

Good to Have:

• Experience, understanding of scripting languages (SQL, Python, Powershell)
• Understanding of Tidal Job Scheduler’s system architecture or similar application.
• Certification in Tidal Enterprise Job Scheduler or Workload Automation.

Educational Qualifications:

• Bachelor’s degree in computer science or related field

Job Description:

• Responsible for monitoring, scheduling, implementing, maintaining Test and Production job schedules and on demand job requests
• Analyze and understand individual job flows, with a primary focus on nightly critical path job flows. Reviews and validates production release schedules.
• Reviews production requests with appropriate IS groups. Resolves discrepancies and dependencies.
• Implement new job objects using the Repository in Tidal Job Scheduler Application. Uses checklists to determine job schedule setup
• Monitors the processing of systems backup job(s).
• Recognize scheduling conflicts, troubleshoot and resolve conflicts in job schedules
• Assists systems and application development team in problem resolution.
• Assists print operators with problems.
• Create incidents against failed/problematic jobs and process requests in the ServiceNow platform
• Responds to Tier 1 (helpdesk) support calls. Enters call data into the tracking system.
• Identifies moderately complex ABEND problems and other issues with production and test jobs. Documents known information in problem report. Assesses impact of problem. Follows escalation procedures.
• Analyzes job processing and recommends opportunities for improvement. Schedules and performs preventive maintenance procedures and simple repairs.
• Monitors results to ensure that SLA's, as well as other quality metrics, are being met.
• Monitors execution of the online batch schedule for mainframe and open systems.
• Assists in development and execution of job schedule-related elements of disaster recovery plan. Assists in the restoration of data and software. Participate in disaster recovery tests.
• Complies with security procedures. Leads shift turnover meeting to review status of open issues requiring resolution.
• Communicate effectively and collaborate with different teams simultaneously ensuring job flow runs efficiently.
• Responsible for maintaining and updating team procedure documentation. Maintains job documentation.
• Maintains the technical library of computer operations documentation.
• Participates in and sometimes leads special projects to implement new technologies and services.