Customer Support Specialist
- Industry Other
- Category IT&Telecommunication
- Location Kathmandu, Nepal
- Expiry date Feb 22, 2026 (Expired)
Job Description
Department: Global Customer Support
Location: Nepal
To be added
Key Responsibilities
- Handle multiple live chat conversations simultaneously with customers.
- Respond to customer inquiries in a timely, accurate, and professional manner.
- Maintain a professional and courteous demeanor during all customer interactions to ensure high-quality service and customer satisfaction.
- Resolve customer issues effectively and escalate complex cases to higher-level support when required.
Accurately document customer interactions and update customer records in the CRM system. - Follow up on unresolved cases to ensure satisfactory resolution.
- Collaborate with team members and other departments to deliver consistent and high-quality customer support.
- Exceed customer expectations by providing accurate information and an exceptional service experience.
- Strong digital literacy.
- Excellent data entry and writing skills.
Good knowledge of Google products (Google Sheets, Google Docs). - Product knowledge or willingness to learn E-hailing services, products & services, travel, and courier solutions.
- Strong verbal and written communication skills.
- Fluency in Nepali and English (both spoken and written).
- Fast and accurate typing skills (minimum 100 words per minute).
- Experience with Customer Support CRM tools such as Salesforce, Zendesk, or Zoho.
- Hybrid work schedule.
- Unlimited opportunities for professional and career growth.
- Regular internal and external training provided by our partners.
- Opportunity to work with an international team contributing to a global IT success story.
- Comprehensive initial training.
This job has been expired
on 2026-02-22
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