Butwal, Belbari, Belbaari, Morang District
IT&Telecommunication
Mar 17, 2026
(Expired)
Salary
Nrs. 15K-20K Monthly
This job has been expired
on 2026-03-17
Job Overview
Openings
4
Industry
ISP
Category
IT&Telecommunication
Job Level
Entry Level
Job Type
Full Time
Salary
Nrs. 15K-20K Monthly
Education
Intermediate (+2)
Experience
Fresher
Job Shift
Day
Gender
Male
Vehicle
Required Two-wheeler
Required Skills
ability to work hard
Ability to manage stress and prioritize tasks effectively
Ability to multitask
Job Description
The IT Field Support Executive is responsible for on-site installation, troubleshooting, maintenance, and support of internet connectivity, networking equipment, and customer IT-related issues. The role ensures timely resolution of technical problems and high customer satisfaction.
Key Responsibilities
Field Support & Troubleshooting
Visit customer locations for , repair, and maintenance of internet connections
Diagnose and resolve connectivity issues (slow speed, no internet, frequent disconnection)
Troubleshoot LAN, Wi-Fi, router, ONU/ONT, switches, and cabling issues
Replace or configure faulty devices as required
Installation & Configuration
Configure routers, Wi-Fi settings, IP addressing, and basic firewall rules
Ensure proper signal strength and optimal Wi-Fi coverage at customer premises
Network & System Support
Assist in basic network monitoring and fault reporting
Coordinate with NOC/back-end teams for escalated technical issues
Perform basic testing using tools like speed test, ping, traceroute
Customer Support & Communication
Explain technical issues and solutions in a simple, customer-friendly manner
Provide basic guidance to customers on Wi-Fi usage and device setup
Maintain professional behavior and company standards during site visits
Documentation & Reporting
Update job completion status in CRM/ticketing system
Maintain daily field visit and work reports
Record device details, serial numbers, and configurations
Compliance & Safety
Follow company SOPs, safety guidelines, and installation standards
Ensure proper handling of tools, cables, and equipment
Job Specification
Diploma or Bachelor’s degree in IT, Computer Engineering, Networking, or related field
Relevant technical training or certifications will be an advantage
Technical Skills
Basic understanding of networking concepts (LAN, WAN, IP, DHCP, DNS)
Knowledge of routers, switches, fiber ONU/ONT devices
Familiarity with Wi-Fi standards and troubleshooting
Basic computer hardware and OS knowledge
Soft Skills
Good communication and customer-handling skills
Ability to work independently in field conditions
Time management and problem-solving skills
Experience
0–2 years of experience in IT field support, ISP support, or networking
Freshers with strong technical knowledge are encouraged to apply
Additional Requirements
Willingness to travel and work in the field
Ability to work on weekends or shifts if required
Valid two-wheeler license preferred
Performance Metrics (KPIs)
Ticket resolution time (TAT)
First-time fix rate
Customer satisfaction score (CSAT)
Number of repeat complaints
The IT Field Support Executive is responsible for on-site installation, troubleshooting, maintenance, and support of internet connectivity, networking equipment, and customer IT-related issues. The role ensures timely resolution of technical problems and high customer satisfaction.
Key Responsibilities
Field Support & Troubleshooting
Visit customer locations for , repair, and maintenance of internet connections
Diagnose and resolve connectivity issues (slow speed, no internet, frequent disconnection)
Troubleshoot LAN, Wi-Fi, router, ONU/ONT, switches, and cabling issues
Replace or configure faulty devices as required
Installation & Configuration
Configure routers, Wi-Fi settings, IP addressing, and basic firewall rules
Ensure proper signal strength and optimal Wi-Fi coverage at customer premises
Network & System Support
Assist in basic network monitoring and fault reporting
Coordinate with NOC/back-end teams for escalated technical issues
Perform basic testing using tools like speed test, ping, traceroute
Customer Support & Communication
Explain technical issues and solutions in a simple, customer-friendly manner
Provide basic guidance to customers on Wi-Fi usage and device setup
Maintain professional behavior and company standards during site visits
Documentation & Reporting
Update job completion status in CRM/ticketing system
Maintain daily field visit and work reports
Record device details, serial numbers, and configurations
Compliance & Safety
Follow company SOPs, safety guidelines, and installation standards
Ensure proper handling of tools, cables, and equipment
Diploma or Bachelor’s degree in IT, Computer Engineering, Networking, or related field
Relevant technical training or certifications will be an advantage
Technical Skills
Basic understanding of networking concepts (LAN, WAN, IP, DHCP, DNS)
Knowledge of routers, switches, fiber ONU/ONT devices
Familiarity with Wi-Fi standards and troubleshooting
Basic computer hardware and OS knowledge
Soft Skills
Good communication and customer-handling skills
Ability to work independently in field conditions
Time management and problem-solving skills
Experience
0–2 years of experience in IT field support, ISP support, or networking
Freshers with strong technical knowledge are encouraged to apply
Additional Requirements
Willingness to travel and work in the field
Ability to work on weekends or shifts if required
Valid two-wheeler license preferred
Performance Metrics (KPIs)
Ticket resolution time (TAT)
First-time fix rate
Customer satisfaction score (CSAT)
Number of repeat complaints
This job has been expired
on 2026-03-17
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