Customer Care Incharge
- Industry Other
- Category Customer Service
- Location Kathmandu, Nepal
- Expiry date Jun 01, 2025 (Expired)
Job Description
Gogoro Nepal is looking for a dynamic and customer focused individual to lead our Customer care team.Responsibilities
- Oversee all incoming customer interactions with professionalism and care.
- Ensure prompt and satisfactory resolution of customer complaints, queries and service needs.
- Liaise with the sales, service, and station teams to deliver a seamless and satisfying customer experience.
- Monitor feedback and service metrics to continuously raise the bar on customer satisfaction.
- Guide and develop customer service team members for consistent brand aligned communication.
- Bachelor degree or equivalent experience
- Proven experience in a customer care (3+ years preferred)
- Strong problem solving ability and empathy for customer needs.
- Fluent in both English and Nepali
- Prior automotive or EV experience is a plus.
This job has been expired
on 2025-06-01
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