Residential Manager
- Industry Other
- Category Hospitality
- Location Kathmandu, Nepal
- Expiry date May 18, 2025 (Expired)
Job Description
Job Title: Residential Hotel Manager
Location: Hotel Mirage Regency, Battisputali, Kathmandu
Reports To: Owners
Employment Type: Full-time, On-Site Residency Preferred
Key Responsibilities:Guest Relations
- Ensure personalized and culturally aware service for Indian and other international guests.
- Resolve guest issues promptly with empathy and professionalism.
- Monitor and respond to guest reviews on OTAs and social platforms.
Operations Management
- Oversee all departments: front office, housekeeping, F&B (including Coriander restaurant), maintenance, and security.
- Ensure adherence to quality and service standards.
- Coordinate daily staff briefings and hotel operations meetings.
Sales & Revenue
- Collaborate with the business development and digital marketing teams to increase occupancy and event bookings.
- Implement strategies to drive direct bookings and manage OTA performance.
- Monitor room rates, occupancy levels, and competitor activity for pricing decisions.
Staff Leadership
- Recruit, train, and manage hotel staff.
- Maintain team morale, conduct performance evaluations, and lead by example.
- Ensure a clean, disciplined, and guest-focused workplace culture.
Financial Oversight
- Manage departmental budgets, payroll, and monthly expense reports.
- Approve procurement and control cost without compromising quality.
- Coordinate with accountants to ensure accurate financial reporting.
Compliance & Security
- Ensure compliance with local hospitality regulations and safety standards.
- Conduct periodic health, hygiene, and fire safety checks.
- Supervise security protocols for the safety of guests and staff.
Qualifications:
- Bachelor's degree in Hotel Management, Business, or related field.
- Minimum 3–5 years of hotel operations or managerial experience.
- Strong understanding of hospitality service, especially for Indian clientele.
- Leadership and communication skills with hands-on problem-solving abilities.
- Familiarity with online platforms, property management systems, and reservation software.
- Willingness to reside at the hotel or nearby for emergency handling.
What We Offer:
- Competitive salary package.
- On-site accommodation and meals (if required).
- Opportunity to lead a reputable hotel with a loyal customer base.
This job has been expired
on 2025-05-18
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