Leasing Support

Job Description

About Us

Award Global, founded in 2005, is a group company with five offices in Australia, China, and the Philippines. We integrate real estate development and sales, property management, financial services, and international remittance.

Since our inception, Award Global has provided comprehensive financial services to various clients, including Chinese Australians, international students, and individuals overseas. Our services cover home loan financing, real estate investment advice, fund and wealth management products, business investment solutions, property management, and foreign exchange transfers. With a wealth of local experience in real estate development, we also offer project development and trusteeship services for high-value investors.

Over the past 19 years, Award Global has operated with the corporate ethos of "Integrity-Based, Diligence-Oriented." We have established 24 branches in major cities such as Sydney, Melbourne, Brisbane, Canberra, Adelaide, Perth, and other locations, with our services extending across all regions of Australia and New Zealand.

We hold a leading market share in the mortgage broking industry, with total cumulative settlements exceeding $20 billion—a figure expected to grow. Our standardized management approach and high-quality customer service have made us the largest one-stop financial service group in Australia, dedicated to helping you settle down and purchase property in the country.

Key Responsibilities

Property Management Support

• Collect and organize property owner details, prepare and manage property management agreements.
• Assist with property advertising to attract quality tenants through various platforms.
• Support the application process by screening and processing tenancy applications.
• Lodge rental bonds with the relevant Bond Authority in a timely manner.
• Prepare and complete all required tenancy documentation to initiate lease agreements on behalf of property owners.
• Monitor rent arrears and alert the property manager of any overdue payments.
• Maintain accurate records of maintenance requests, works, and follow-ups.
• Act as a communication bridge between landlords and the property management team.
• Assist with tenancy renewals and lease negotiations as needed.
• Ensure all documents are filed and archived accurately for compliance and easy retrieval.
  
  

Accounting & Administrative Support

• Assist with processing payments and receipts related to leasing activities.
• Maintain and update trust account records within Property Tree.
• Track and process leasing referral fees (letting fees) and ensure proper documentation.
  
  

CRM & Lead Management

• Help maintain strong relationships with landlords and tenants through timely and professional communication.
• Support the generation of new business leads by managing and updating the client database.
• Contribute to lead follow-up and engagement strategies to support leasing growth.
  
  

Cross-Departmental Coordination

• Liaise with internal departments to ensure alignment and efficiency in leasing processes.
• Provide data support and feedback to enhance team coordination and service delivery.
  
  

What We Are Looking For

• Bachelor’s degree in Real estate or a related field.
• Minimum 2 years of experience in leasing support or a related field.
• Prior experience in leasing, property management, or real estate administration is highly advantageous.
• Fluent in both English, written and spoken. (English is the primary working language. Proficiency in Mandarin is a good advantage.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), with strong capabilities in data processing and reporting.
• Experienced in CRM systems and property management software; familiarity with Property Tree is preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and teamwork abilities, with the capability to work collaboratively with sales teams, clients, and internal departments.
• Detail-oriented with a high degree of accuracy and responsibility.
• Strong organizational and time-management skills; able to multitask, prioritize, and meet deadlines in a fast-paced environment.
• Proactive, team-oriented mindset with a strong sense of customer service and commitment to delivering high-quality support.
• Quick learner with the ability to adapt to new tasks and changing environments.
• Able to handle work-related stress and maintain focus under pressure.
• Solid understanding of Accounting Principles.
  
  

What We Offer

• Excellent Mission and Culture
• Meaningful Work
• Competitive Market Salary
• Comprehensive health and medical insurance
• Opportunities for personal development and growth
• Regular team-building and social events
• 5 Working Days per week
• Additional Bonus, Monetary & Non-Monetary Perks
  
  

Skills: processing,team collaboration,microsoft office suite,lead management,leasing support,data processing,organizational skills,property management,customer service,communication,crm,time management,account administration,real estate,communication skills,crm systems