Front Office Team Leader
- Industry Other
- Category Administration
- Location Kathmandu, Nepal
- Expiry date Apr 30, 2025 (Expired)
Job Description
Company Description
Varnabas Museum Hotel is a vibrant celebration of Nepal's rich cultural and geographic diversity. Located in the historic Valley of Kathmandu, nestled among the world's most stunning mountains, Varnabas offers a safe and secure haven for guests. Our hotel is a place where stories are told, fables are created, and memories are rekindled with the legendary people of Nepal. Opening soon, we invite you to join us in this extraordinary journey.
Role Description
This is a full-time, on-site role for a Front Office Team Leader located in Kathmandu. The Front Office Team Leader will be responsible for managing the front desk operations, ensuring excellent customer service, and overseeing the front office team. Daily tasks include greeting guests, managing check-ins and check-outs, handling reservations, and addressing guest inquiries and concerns. The role also involves coordinating with other departments to ensure a seamless guest experience, implementing sales strategies to boost room occupancy, and monitoring team performance.
Qualifications
- Strong Communication and Customer Service skills
- Team Management skills with experience in leading and motivating a team
- Sales skills to implement strategies that boost room occupancy
- Project Management skills for coordinating with other departments and ensuring smooth operations
- Excellent problem-solving and organizational skills
- Ability to work in a fast-paced environment
- Experience in the hospitality industry is a plus
- Bachelor's degree in Hospitality Management, Business Administration, or related field
