Customer Service Representative

Job Description

We are Nepal's #1 Real Estate Company. Lalpurja Nepal Pvt. Ltd. is a renowned and leading real estate brokerage agency in Nepal. With our slogan, "लालपुर्जा नेपाल - जस्तो नाम तेस्तै काम।" (Lalpurja Nepal - A name that reflects our work) we strive to give our clients the best deals possible. Learn more about us at lalpurjanepal.com.np

Ideal Candidate Profile

The ideal candidate for the Customer Service Representative (CSR) position at Lalpurja Nepal should have a proven track record in customer service, client relations, or a similar role. They should be an excellent communicator, capable of handling a diverse range of clients with patience, professionalism, and a customer-first approach.

Job Summary

We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team at Lalpurja Nepal. As a CSR, you will be the first point of contact for our clients, providing them with excellent service and support. You will be responsible for answering calls, organizing meetings, communicating with on-site agents, and ensuring customer satisfaction. This position requires strong communication and problem-solving skills, as well as the ability to work both independently and as part of a team. You may also be required to travel to different locations as needed.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries in a professional and timely manner.
• Organize and conduct meetings with buyers and sellers of properties.
• Communicate effectively with on-site agents to coordinate property viewings and address client needs.
• Provide accurate information about our products and services.
• Resolve customer complaints and issues with empathy and efficiency.
• Maintain detailed records of customer interactions and transactions.
• Follow up with customers to ensure their issues are resolved and they are satisfied with our service.
• Collaborate with team members to improve customer service procedures and processes.
• Identify and escalate complex issues to the appropriate department or manager.
• Be flexible to work in the field as needed.

Job Requirements

• Educational qualification of bachelor's degree running or completed.
• Proven experience as a Customer Service Representative or similar role for an approximate of 1 to 2 years.
• Communication and presentation skills.
• Answering customer inquiries and resolving the issue.
• Able to handle clients and customers.
• Maintaining customer records and documentation.
• Promoting company services.

Working Conditions

• This position is primarily on-site at our Sorhakhutte, Kathmandu office.
• Occasional field visits may be required.
• Must be able to travel on the fields occasionally.

Job Details

• Title: Customer Service Representative
• Number of Positions Open: 3
• Salary: NRs. 20,000.
• Location: Sorhakhutte, Kathmandu, Nepal (On-site, with occasional field visits)

To Apply

Interested candidates are invited to submit their resume and a cover letter to hr@lalpurjanepal.com.np.