After Sales Officer

No. of Openings 1
Industry HR Consulting Firm
Category Customer Service
Location Hattisar, Kathmandu
Job Level Mid Level
Salary Nrs. (35K + Incentives) Monthly (Negotiable)
Education Level Bachelors
Desired Candidate Female Only
Experience 2 + years
Expiry date May 16, 2025 (Expired)
Vehicle License Preferred
Two/Four Wheeler Require Two-wheeler
Skills Interpersonal and Communication Skills, Client Relationships, Hardworking, Problem Solving, Customer Feedback Analysis, Customer Retention, Customer Query Resolution

Job Description

To provide end-to-end client support and relationship management after the sale of Kumari Job, ensuring client satisfaction, retention, and renewal through efficient execution, tracking, and follow-up.

Key Responsibilities:

Serve as the dedicated point of contact for clients.
Maintain strong client relationships through regular follow-ups, feedback collection, and support.
Work with the Business Development and marketing teams to ensure Meta Ads/social media reach is executed per plan timelines.
Handle product/service complaints, coordinating with relevant departments to provide timely resolutions.
Monitor daily/weekly performance metrics and proactively send client performance reports.
Maintain accurate records of interactions, escalations, and feedbacks.
Collect and relay insights to the sales/business development and product teams for service improvement.
Ensure all after-sales activities comply with company policies and service standards.
Identify recurring issues and recommend improvements in processes or services.
Provide periodic reports and performance metrics related to after-sales activities.

Job Specification

Minimum Qualifications:

Bachelor’s Degree in Business Administration, Marketing, Human Resource, or related field with minimum 3 years of relevant experience in after-sales or client servicing.

Master’s Degree in a relevant field with minimum 1 year of experience.

Skills & Competencies:

Strong verbal and written communication in both English and Nepali.
Good understanding of digital platforms, job portals, and recruitment service delivery.
Customer-focused mindset with ability to manage multiple accounts efficiently.
Proficient in MS Excel, CRM tools, and reporting dashboards.
Familiarity with ATS, Meta ad campaigns, and resume search tools is a plus.
Ability to work independently while coordinating across departments.

Preferred Experience:

Prior work in a job portal, HR tech, staffing firm, or digital client servicing role.

This job has been expired on 2025-05-16

About Company

Kumari Job Pvt. Ltd is a leading job site and human resources consulting firm that helps employers find the talent best suited for their business goal...