Front Desk Officer

Hourtwentyseven Fitness Pvt. Ltd. is seeking a friendly, professional, and customer-oriented Front Desk Officer to manage front desk operations and provide excellent service to members and visitors. The ideal candidate will be responsible for handling inquiries, welcoming clients, managing calls and appointments, maintaining records, and ensuring smooth day-to-day front office operations.

Key Responsibilities

• Welcome and assist members, visitors, and potential clients in a professional and friendly manner.
• Handle phone calls, messages, and inquiries regarding gym memberships, services, packages, and facilities.
• Provide accurate information about membership plans, offers, schedules, and available services.
• Assist with membership registration, renewals, payments, and basic record keeping.
• Maintain daily attendance and visitor records.
• Coordinate appointments and inquiries with trainers and other relevant departments.
• Handle customer concerns and complaints professionally and escalate issues when necessary.
• Maintain cleanliness and organization of the reception and waiting area.
• Manage basic administrative tasks, including documentation, filing, and data entry.
• Support the management team with other front office and administrative duties as required.

• Minimum bachelor’s degree or equivalent qualification.
• Prior experience in front desk, customer service, reception, or a similar role will be an advantage.
• Excellent communication and interpersonal skills.
• Good customer service and problem-solving abilities.
• Basic knowledge of MS Office and computer applications.
• Presentable, responsible, and able to maintain a professional attitude.
• Ability to work effectively in a fast-paced environment.
• Interest or basic knowledge of the fitness industry will be an added advantage.