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Basic Job Information
Location : Gaushala
No. of vacancy : 2
views : 1917
Job category : Customer Service
job level : Mid Level
salary : Negotiable
qualification : Bachelor's Degree
experience : Experience in customer service or hospitality industry will be a plus
posted date : 2020-09-13
expiry date : 2020-09-21
Days left : Expire Today days
job descriptions
  • Answer phone calls and respond to customer inquiries regarding products and services of our clients i.e. member restaurants,
  • Recommend product or service from among our clients by collecting customer information and analyzing their product and service needs,
  • Handle and process online and telephonic orders,
  • Mobilize delivery staffs in wise, effective and efficient manner,
  • Ensure excellent service standards and maintain high customer satisfaction,
  • Know the clients products and services and stay updated with the related issues,
  • Promptly identify and resolve customer issues and follow up to ensure resolution,
  • Contribute to team effort by accomplishing related results as needed.
job specification
  • Having a Bachelor’s degree in management or equivalent field,
  • Experience in customer service or hospitality industry will be a plus
  • Having good working knowledge of basic computer applications,
  • Proper handling of customer  and active listening to understand customer needs,
  • Demonstrate an audible, friendly, professional and well-mannered speaking voice,
  • Capable of dealing calmly and politely with customers under stressful conditions,
  • Ability to make logical and quick decision in difficult situation,
  • A team player with problem solving skills,
  • Ability to multitask, prioritize and manage time effectively,
  • Ability to withstand criticism and irritated people,
  • Excellent verbal and written communication skills in both Nepali and English.