World Wide Tours & Travel Agency Pvt. Ltd

Mid Baneshwor

About Us

World Wide Tours & Travel Agency Pvt. Ltd is seeking smart and energetic candidates to join the team.

Customer Service Representative (Female)

Basic Information

  • No. of Openings 10
  • Job Category Customer Service
  • Job Location Mid Baneshwor
  • Salary 13500
  • Education Level Intermediate (+2 Pass)
  • Province Province No. 3
  • Desired Candidate Female Only
  • Experience 1 year
  • Expiry date 2021-08-02

Job Description

  • Answers customer inquiries via phone, email, and in person
  • Directs customers to online resources
  • Updates customer records in the system, including notes about interactions
  • Pitches ideas for improving customer care
  • Creates and maintains reports about customer interactions
  • Attends weekly staff meetings
  • Participates in team-building activities
  • Develops a rapport with customers
  • Encourages customers to complete surveys
  • Makes recommendations to management to improve customer experience

Job Specification

  • Good communication skills
  • Experience using Microsoft Office
  • Basic knowledge of office equipment