Position: Operation Manager (Premium Job)
- No. of Openings 1
- Category General Mgmt. / Administration
- Job Location Sitapaila
- Job Level Senior Level
- Salary Negotiable
- Education Level Bachelors (Bachelor's Degree)
- Desired Candidate Both(Female, Male)
- Experience 2 + years
- Expiry date Jul 15, 2022 (Expired)
- Vechicle License Motorcycle, Scooter, Moped
- Two/Four Wheeler Require TWO-WHEELER
- Skills Computer skills, Communication skills, Reporting
Job Description
- Manage Back office and call center team
- Prepare and store official documents like contract, agreements etc.
- Maintain or improve level of end to end Customer satisfaction.
- Handle the grievance of customers and merchants.
- Facilitate newly onboarded merchants after onboarding on Product and Deals upload, Order Processing from Customer to Merchants.
- Monitor sales report, customer reviews and product/deals database to identify potential product issues and take appropriate corrective action.
- Implementing systems to avoid situations of over-stocking, out-of-stock, delays or partial shipments, expired Offer and deals.
- Develop strong relationships with Merchants and Customers- maintain cordial relations with existing/ new merchants and customers.
- Keep a track and follow up of pending payments and settlements with Merchants.
Job Specification
- Bachelor’s or Masters Degree in Operations Management or related field.
- Experience in ecommerce and marketplace management, operations, and leadership.
- Understanding of general finance and budgeting, including profit and loss, balance sheet, and cash-flow management.
- Ability to build consensus and relationships among managers, partners, employees, merchants and customers.
- Excellent communication skills.
- Solid understanding of financial management.
- Ability to manage merchant after onboarding, customer reviews, smooth order processing for customers and Godeals Services (Deals, Products and Offers).
This job has been expired
on 2022-07-15
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About Company
Godeals Pvt Ltd is a new startup initiated by renowned business group of Nepal with global exposure with a vision of revolutionizing the customer experience ...
Godeals Pvt Ltd is a new startup initiated by renowned business group of Nepal with global exposure with a vision of revolutionizing the customer experience ecommerce industry.