Service and Support Engineer
- No. of Openings 1
- Industry Retail and Trading
- Category Engineering
- Location 26
- Job Level Junior Level
- Salary As Per Organization's Rule
- Education Level Bachelor's Degree
- Experience Minimum 2 years of Experience in related field
- Expiry date Nov 01, 2019 (Expired)
Job Description
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Provide prompt and accurate feedback to customers
Job Specification
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
This job has been expired
on 2019-11-01
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About Company
Generation Next Communication has earned its reputation and trust as leaders in mobile phone trade, retail and wholesaling in a wide range of...
Generation Next Communication has earned its reputation and trust as leaders in mobile phone trade, retail and wholesaling in a wide range of original mobile phone products and accessories.
Being the authorized distributor for Apple, Dell, HP, Dyson, Choetech and Native Union in Nepal, we provide the latest range of genuine products from these companies. We understand customer's differing needs and requirements, and we offer an array of brands and products to appeal to different people.
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