Position: Support Executive (Recent Job)

Job Description

• Communicate and follow up with clients about specific projects and their goals,
• Assist in the preparation of project plans, including task assignment, prioritization, and forecasting.Commons tools include JIRA, Gantt charts, MS Project, Excel, and MS word.
• Assist in identifying and assigning project risks and issues and track progress toward mitigation or resolution.
• Be proactive in working to establish an environment of planned and unplanned collaboration and communication through status reports,facilitating regular meetings, following-up on tasks and issues, and escalating importation information to senior management.
• Be proactive in bringing ideas to management’s attention to improve productivity, service, quality, policies and procedures, cost savings and utilization of company resources. 
•  Handles customer issues end to end. 
• Outstanding troubleshooting. 
• Outstanding quality customer service. 
• Escalates promptly to ensure fast resolution. 
• Sets aggressive weekly goals for productivity and quality. 
• Creates training materials. 
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues. 
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.