Position: Call Center Agent (Recent Job)

Job Description

• Call Australian clients and pitch Government-subsidized products.
• Manage large amounts of inbound and outbound calls in a timely manner.
• Follow communication “scripts” when handling different topics.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Seize opportunities to upsell products when they arise.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.
• Frequently attend educational seminars to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets

Note:

• Salary + Attractive incentive earnings up to NPR 50K every month.
• Working Days : 5 days/week (Monday -Friday)
• Working Hours : 04:30 AM/05: 00 AM (Morning)- 01:00 PM (Afternoon) including 50 mins break (Non-negotiable)
• Female candidates are highly encouraged to apply.

Job Specification

• Minimum Intermediate

Experience Required  

•     More than or equals to 1 year

Other Specification

• Should be fluent in English
• Should manage your own transportation
• Should be comfortable with the timing