Position: Customer Service Representative (Premium Job)

Job Description

Job Type: Full Time (Day Shift & Evening Shift)

• Receive phone calls from customers inquiring about restaurant partners and their offerings.
• Understand customers food mood. Every customer is different and craves a different meal.
• Analyze and make the best suggestion to fit their food mood.
• Handle and process online and telephonic orders,
• Our delivery team is the front-line warriors and often need assistance with regards to order pickup and delivery. Mobile them in a wise, effective and efficient manner
• Keep our foodies coming back for more. Ensure excellent service standards and maintain high customer satisfaction
• Stay up to date with our restaurant partner’s offerings and any recent issues
• Promptly identify and resolve customer issues and follow up to ensure resolution,
• Contribute to team effort by accomplishing related results as needed.

Job Specification

• Having a Bachelor’s degree in management or equivalent field,
• Experience in customer service or hospitality industry is a plus,
• Having good working knowledge of basic computer applications,
• A good listener and with an empathetic ear to understand customer’s needs,
• Be able to speak in a friendly, professional and well-mannered tone. Brownie points if you are a foodie too. Remember, it takes one to know one,
• Be capable of dealing calmly and politely with hangry customers waiting for their orders,
• A quick decision maker and a logical thinker under difficult situations,
• Teamwork makes the dream work. Work and collaborate with our army of CSR team members to adapt and solve problems,
• Ability to multi-task, prioritize and manage time effectively,
• Hangry + customer is a challenging situation. Have the ability to withstand criticism and maintain a cool head. We promise they come around,
• Our customers come from all walks of life. Have the ability to converse effortlessly with them be it in Nepali or English.

Specific Requirements:

• Should be willing to work in evening shift,
• Should be willing to work in weekends and public holidays,
• Having a driving license and personal vehicle (Two Wheelers) is a must

(Male Candidates Preferred) 

Apply Instruction

Interested Candidates may forward their CV at [email protected] or contact 9802315867