Felt and Yarn is Nepal’s leading ethical manufacturer and exporter of handmade wool felt products. Exporting to 75+ countries, we are certified by GoodWeave, SEDEX, and ISO 9001:2015 empowering over 10,000 families through sustainable employment.
Role Overview:
We are seeking a proactive Sales officer to manage international B2B clients, ensure timely communication, and drive business growth. You will report to the Head of Sales and play a key role in maintaining customer satisfaction and meeting service-level expectations.
Key Responsibilities:
- Manage and grow international B2B sales accounts
- Respond to client messages and inquiries promptly, including outside regular office hours, to meet SLAs
- Coordinate order processing with production and logistics teams
- Upsell products and suggest relevant customisations to clients
- Maintain accurate sales tracking using Google Sheets and Docs.
- Identify new business opportunities and follow through
- Maintain strong follow-up systems to ensure timely delivery and customer satisfaction.
Other Specification:
- Experience in B2B sales, account management, or export operations
- Proficient in Google Sheets and Google Docs.
- Strong communication, organization, and follow-up skills.
- Comfortable working flexible hours to support global clients.
- Strong problem-solving and logical thinking ability.
- Active listening skills and a customer-focused mindset.
- Interest in handicrafts, sustainability, and ethical trade is highly preferred.
Benefits & Facilities:
- Company-provided MacBook
- Daily office lunch
- Medical insurance coverage
- CIT (Citizen Investment Trust) contributions
- Collaborative and ethical work culture
