Responsibilities
Sales, Marketing & Customer Growth
Lead branch sales and marketing activities to achieve assigned revenue and lead generation targets.
Coordinate marketing campaigns and ensure availability of marketing materials.
Monitor customer acquisition, retention, and churn ratio as directed by management.
Coordinate with the Fiber and Customer Support teams for smooth installation and service delivery.
Branch Operations & Administration
Ensure efficient day-to-day operation of the branch and implement strategies to improve productivity.
Manage office assets, equipment, and operational resources.
Ensure availability of utilities such as electricity, backup power, and essential infrastructure.
Act as the primary point of contact for operational issues and situational incidents.
Team Management
Supervise and guide branch staff to maintain productivity and service quality.
Coordinate with HR for recruitment, staff onboarding, training, and exit procedures.
Maintain workplace discipline, address employee concerns, and support staff development.
Financial & Cash Management
Oversee counter cash collection and ensure timely deposit of customer payments.
Manage petty cash expenses with proper documentation and compliance with financial procedures.
Monitor branch expenses and ensure cost control.
Inventory, Asset & Vehicle Management
Maintain optimal inventory levels and coordinate with the central store for stock management.
Manage company assets, perform periodic verification, and coordinate asset rollbacks when required.
Oversee company vehicle registration, insurance, maintenance, and fuel usage.
Compliance & Coordination
Liaise with government authorities and regulatory bodies when required.
Ensure proper documentation, legal compliance, and correspondence with relevant stakeholders.
Support branch setup, maintenance, and renewal of office agreements when necessary.
Reporting
Monitor branch performance and operational reports.
Submit regular updates and reports to the Province Operation Manager and Chief Province Officer.
