Call Center Associates
Classic Tech Pvt.Ltd

Call Center Associates

  • No. of Openings 10
  • Industry ISP
  • Category Sales/Retailing
  • Location Baneshwor, Kathmandu, Kathmandu District
  • Job Level Junior Level
  • Salary NRS (15k-20k) Monthly (Negotiable)
  • Education Level Intermediate (+2)
  • Desired Candidate Both(Female, Male)
  • Experience 6 months
  • Expiry date Sep 30, 2024 (Expired)
  • Vehicle License No
  • Skills Active Listener, Interactive, Sales, Sales and Marketing
Job Description

Key Responsibilities:

  • Sales and Customer Acquisition
  • Handle inbound and outbound calls to prospective and existing customers to promote and sell broadband services, packages, and upgrades.
  • Identify customer needs and recommend the most suitable plans and services to meet their requirements.
  • Convert leads into sales by building rapport, explaining product benefits, and addressing concerns or objections.
  • Achieve Sales Targets
  • Meet or exceed individual and team sales targets and quotas on a daily, weekly, and monthly basis.
  • Track and follow up on leads, ensuring timely follow-ups and closing deals efficiently.
  • Product Knowledge
  • Maintain up-to-date knowledge of broadband packages, pricing, promotions, and offers.
  • Understand the competitive landscape to position the company’s offerings effectively.
  • Customer Relationship Management
  • Build and maintain strong customer relationships by providing excellent service and support throughout the sales process.
  • Handle inquiries related to sales, promotions, and package details professionally and persuasively.
  • Record Keeping and Reporting
  • Accurately record customer interactions, sales details, and follow-up actions in the CRM system.
  • Provide regular reports to supervisors on call activities, sales performance, and customer feedback.
  • Cross-Selling and Upselling
  • Identify opportunities to cross-sell additional services or upgrade customers to higher-value packages.
  • Collaborate with Teams
  • Work closely with marketing, operations, and customer service teams to align on promotions, customer insights, and service issues.

 

 

Job Specification

Qualifications and Skills:

Education: High school diploma or equivalent; Bachelor's degree in business or a related field is a plus.

Experience: Previous experience in sales, especially in a call center environment, is highly preferred.

Skills:

  • Strong communication and persuasion skills.
  • Ability to understand and respond to customer needs effectively.
  • Goal-oriented and self-motivated to achieve sales targets.
  • Basic computer literacy and familiarity with CRM software.
  • Excellent problem-solving skills and the ability to handle objections.

Key Performance Indicators (KPIs)

  • Sales conversion rate.
  • Number of sales calls made per day.
  • Revenue generated per customer.
  • Average handling time (AHT) and first-call resolution (FCR).
  • Customer

 

This job has been expired on 2024-09-30
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About Company
Classic Tech is leading Internet Service providers in Nepal. Established in 2009 , the company has always been working for the benefit of its consu...

Classic Tech is leading Internet Service providers in Nepal. Established in 2009 , the company has always been working for the benefit of its consumers and the public as well. Classic Tech aims as Best Internet Service Provider In Nepal with services ranging from retail , Soho to corporate packages .  The goal of the company is to provide reliable and effective internet facilities to maximum people at absolutely minimum cost. The company entertains more than 3 Lakhs  active users and is providing services to the people of 74 districts through its 104 outlets.

Classic Tech has also been one of the most desired and wanted workplaces for job seekers. As we all know the employment situation of the country, Classic Tech has been contributing largely to helping people earn bread for their families. Being one of the largest ISP Companies in the country, Classic Tech provides employment to more than 1500 people.

Classic Tech provides a competitive salary scale and being one of the few private companies to provide SSF facility to its staff is also one of the major reasons, why Classic Tech gets a lot of job applications. The company believes in a fair and transparent hiring policy, by which we mean, providing opportunities to deserving candidates.

Classic Tech has various working departments such as Accounts, Sales, admin, customer service, technical, digital marketing, corporate team, and so on. The company provides jobs to fresher to experience based on the need and vacancies in the company.

Benefits like competitive salary, social security fund, overtime payment, fuel, and maintenance attract motivated and keen job seekers from the market. In today’s corporate and competitive world, finding suitable and motivated employees out of the available lot is like fishing in a large pond. The HR team of the company works tirelessly for providing the best human resources to the company and to provide equal and fair opportunities to deserving candidates.

Classic Tech also believes in keeping hold of its valuable employees and making sure they feel secure sound and cared for by the company whenever they are in need. Organizing refreshment programs, training, and improvement sessions, and paid leave facilities also are the reason why Classic Tech Pvt. Ltd. Is the most searched and desired workplace.

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