Position: Quality Assurance Officer (Recent Job)
- No. of Openings 2
- Category Repair and Maintenances
- Job Location 1
- Job Level Junior Level
- Salary Negotiable
- Education Level Bachelor
- Experience Upto one year
- Expiry date Apr 16, 2019 (Expired)
Job Description
- Bachelor’s degree holder or equivalent
- Prior work experienced in customer care or support unit
- Judgment, decision-making, planning and organizing
- Customer service/support oriented
- Teamwork
- Problem analysis and problem solving
- Attention to detail
- Good communication skills - verbal and written
- data collection, management and analysis
- Proficiency with computers, especially with CRM software, typing speed and MS office packages
- Good presentation skill
Job Specification
- Draft quality assurance policies and procedures
- Interpret and implement quality assurance standards
- Evaluate adequacy of quality assurance standards
- Measure the quality unit of calls under the provided guidelines
- Devise sampling procedures and directions for recording and reporting quality data
- Review the implementation and efficiency of quality and inspection systems
- Plan, conduct and monitor inbound and outbound calls
- Document quality assurance activities
- Investigate customer complaints and non-conformance issues
- Collect and compile statistical quality data and present it to reporting unit
- Analyze data to identify areas for improvement in the quality system
- Develop, recommend and monitor corrective and preventive actions
- Prepare reports to communicate outcomes of quality activities
- Identify training needs and organize training interventions to meet quality standards
- Evaluate findings and implement appropriate corrective actions
- Responsible for document management systems
- Assure ongoing compliance with quality and organization regulatory requirements
This job has been expired
on 2019-04-16
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