Position: Sales and Reservation Officer (Premium Job)
- No. of Openings 1
- Category Hospitality
- Job Location 26
- Job Level Junior Level
- Salary As Per Organization's Rule
- Education Level Bachelor's Degree
- Experience Minimum 1-2 years of experience in related field
- Expiry date Dec 03, 2019 (Expired)
Job Description
- Identifying new contacts and developing sales leads
- Ensuring enquiries become confirmed business
- Upselling where possible
- Producing written quotations and confirmation
- Checking customer satisfaction and resolving any issues to ensure repeat business
- Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
- Processes reservations from the sales office, other hotel departments, and travel agents.
- Knows the type of rooms available as well as their location and layout.
- Knows the selling status, rates, and benefits of all packages plans.
- Knows the credit policy of the hotel and how to code each reservation.
- Creates and maintains reservation records by date of arrival and alphabetical listing.
- Determines room rates based on the selling tactics of the hotel.
- Prepares letters of confirmation.
- Communicates reservation information to the front desk.
- Processes cancellations and modifications and promptly relays this information to the front desk.
- Understands the hotel's policy on guaranteed reservations and no-shows.
- Processes advance deposits on reservations.
- Tracks future room availabilities on the basis of reservations.
- Helps develop room revenue and occupancy forecasts.
- Prepares expected arrival list for front office use.
- Assists in preregistration activities when appropriate.
- Monitors advances deposit requirements.
- Handles daily correspondence. Responds to inquiries and makes reservations as needed.
- Makes sure that files are kept up to date.
- Maintains a clean and neat appearance and work area at all times.
- Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.
- Walk around with the client and ensuring that they secure whatever services they are in need of.
- Getting information about areas of interest in order to target more clients in
- particular seasons.
- Making arrangements for clients travel programs.
- Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.
- To be aware of all front office procedures and assist with reception duties when
- required.
- To be fully aware of and adhere to health and safety, fire and bomb threat procedures.
- Willing to undertake any reasonable request made by management in any other areas of the house.
- Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website.
- Configuring rates on the hotels property management system.
Job Specification
- Minimum Bachelor's Degree
- Good Communication Skill
- Pleasing Personality
- Fluent in English
Apply Instruction
Interested candidates are requested to send their Cv resume at [email protected]
This job has been expired
on 2019-12-03
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About Company
The Yellow Pagoda” is a four star boutique hotel providing affordable luxury accommodations and free WIFI in the heart of Kathmandu’s d...
The Yellow Pagoda” is a four star boutique hotel providing affordable luxury accommodations and free WIFI in the heart of Kathmandu’s downtown area. The Yellow Pagoda Hotel is 5 km away from Tribhuvan International Airport, making it one of the accessible and inexpensive business hotel near Kathmandu airport.