Position: Customer Service Representatives (Recent Job)
- No. of Openings 1
- Category Sales/Business Development
- Job Location 26
- Job Level Junior Level
- Salary NRs. 15,000.00 - 20,000.00 Monthly
- Education Level Bachelors
- Desired Candidate Both(Female, Male)
- Experience 1 + year
- Expiry date May 16, 2022 (Expired)
- Skills Sales and Marketing, Public Relations, Customer Service
Job Description
Scope of Role:
Interact with customers to provide and process information in response to inquiries, concerns and request about products and services.
Key Roles and Responsibilities
- Answer phone calls and respond to customer inquiries regarding products and services to our clients.
- Researching market and generating new business clients and clients follow up.
- Recommend product or service from among our clients by collecting customer information and analyzing their product and service needs
- Handle and process online and telephonic orders
- Mobilize delivery staffs in wise, effective and efficient manner
- Ensure excellent service standards and maintain high customer satisfaction
- Know the client’s products and services and stay updated with the related issues
- Promptly identify and resolve customer issues and follow up to ensure resolution
- Contribute to team effort by accomplishing related results as needed
Specific Requirements:
- Should be willing to work with positive energy.
- Should be willing to work on weekends and public holidays
- Having a driving license and a personal vehicle is a benefit.
- Age limit is between 20-30
- Freshers can apply too.
Job Specification
Education Level : Bachelor
Experience Required : More than or equals to 1 year
Age : Less than 30 years
Professional Skill Required : Marketing Sales Customer Service Public Relations Organizational Telesales
Other Specification
- Having a Bachelor’s degree in management or equivalent field
- Experience in customer service or hospitality industry will be a plus
- Having good working knowledge of basic computer applications
- Proper handling of customer and active listening to understand customer needs
- Demonstrate an audible, friendly, professional and well-mannered speaking voice
- Capable of dealing calmly and politely with public under stressful conditions
- Ability to make logical and quick decision in difficult situation
- A team player with problem solving skills
- Ability to multi-task, prioritize and manage time effectively
- Ability to withstand criticism and irritated people
- Excellent verbal communication skills in both Nepali and English with all kinds of clients and customers