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Social Media Promotion
Client Success Officer
Social Media Promotion
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Client Success Officer

  • No. of Openings 2
  • Industry Advertising Agency
  • Category Client Relation/PR
  • Location Lazimpath, Kathmandu, Kathmandu District
  • Job Level Mid Level
  • Salary Nrs. Monthly (Negotiable)
  • Education Level Bachelors
  • Desired Candidate Both(Female, Male)
  • Experience 1 + year
  • Expiry date May 21, 2025 (Expired)
  • Vehicle License no
  • Skills Client Relationships, problem solving, team collaboration, Effective communication, CRM, Negotiation and problem solving, Dedicated Team Player
Job Description

We are seeking a highly motivated and results-driven Client Success Officer to join our advertising agency. The successful candidate will be responsible for managing and growing our client relationships, ensuring client satisfaction, and increasing revenue for the agency.

Responsibilities

  • Serve as the primary point of contact for assigned clients, developing and maintaining strong relationships with key stakeholders
  • Understand clients' business objectives and develop advertising strategies that align with those goals
  • Collaborate with internal teams (creative, media, account management, etc.) to develop and execute advertising campaigns that meet client expectations
  • Monitor campaign performance and provide regular reporting to clients
  • Proactively identify and address any issues or concerns clients may have
  • Grow revenue from existing clients by identifying upsell and cross-sell opportunities
  • Listen to suggestions and wishes of the clients and communicate them to the appropriate people inside the agency
  • Participate in new business pitches and proposal development as needed
  • Manage the execution of client and company events, ensuring timely planning, budgeting, and delivery.
  • Stay up-to-date with industry trends and best practices to provide strategic recommendations to clients
  • Work closely with sales, marketing, and operations teams to align on client needs.
Job Specification
  • Bachelor's degree in marketing, advertising, or a related field
  • Minimum of 1-2 years of experience in client management or account management within an advertising agency
  • Strong communication, negotiation, and relationship-building skills
  • Strong problem-solving and conflict-resolution abilities.
  • Ability to think strategically and develop creative solutions to complex problems
  • Experience managing multiple clients and projects simultaneously
  • Knowledge of digital advertising platforms (Google Ads, Facebook Ads, etc.) is a plus
  • Ability to work independently and as part of a team
  • If you are a driven, client-focused individual with a passion for advertising, we encourage you to apply for this exciting opportunity.

 

This job has been expired on 2025-05-21
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About Company
SMP Pvt. Ltd is a Digital Marketing Agency which has been operating in Nepal for the past twelve years. At the heart of our service lies promoting bra...
SMP Pvt. Ltd is a Digital Marketing Agency which has been operating in Nepal for the past twelve years. At the heart of our service lies promoting brands primarily through the use of social media. Facebook has remained as our prime tool for creating brand awareness and engagement among users. We also provide social media marketing services on platforms like Twitter, YouTube, Instagram, Pinterest, Google Plus, etc. We have been working side-by-side with the sought after clients in various sectors, ensuring the execution of the innovative campaign flawlessly.
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