Client Support Officer (B2B)
- No. of Openings 5
- Industry Consultancy Services
- Location New Plaza, Kathmandu District
- Job Level Mid Level
- Salary Nrs. Monthly (Negotiable)
- Education Level Bachelors
- Desired Candidate Both(Female, Male)
- Experience 2 + years
- Expiry date Jan 25, 2026 (Expired)
- Skills Customer service & client support, Communication skills, Relationship management, Interpersonal Skills, organizational skills, Compliance, Marketing
Job Description
The Client Support Officer (B2B) is responsible for delivering high-quality support to Route2Uni International Group’s B2B partners, including channel partners, recruitment agencies, and institutional collaborators. This role ensures effective communication, timely resolution of partner queries, and consistent service excellence across all B2B operations.
Key Roles & Responsibilities
Partner & Client Support
- Act as the primary point of contact for B2B clients and channel partners.
- Respond promptly and professionally to partner inquiries via email, phone, CRM systems, and online platforms.
- Provide accurate information regarding partner agreements, processes, intake timelines, and operational updates.
- Ensure timely resolution of partner issues and escalate complex matters to relevant internal teams when required.
B2B Operations Coordination
- Coordinate with admissions, compliance, marketing, and partner management teams to resolve partner queries efficiently.
- Maintain accurate and up-to-date partner records and communication logs.
- Assist in implementing, monitoring, and improving B2B workflows and standard operating procedures (SOPs).
Relationship Management
- Build and maintain strong, long-term relationships with channel partners and institutional clients.
- Ensure consistent service delivery aligned with company standards and partner expectations.
- Collect partner feedback and share insights with management to improve processes and service quality.
- Support partner retention and satisfaction initiatives.
Job Specification
- Bachelor’s degree in Business Administration, Management, Education, International Relations, or a related field.
- Relevant professional certifications or training in customer service or operations will be an added advantage.
- Minimum 1–3 years of experience in client support, customer service, or B2B operations.
- Prior experience in education consultancy, international education, or the recruitment sector is highly preferred.
Skills & Competencies
- Excellent written and verbal communication skills in English.
- Strong interpersonal and relationship management skills.
- Ability to manage multiple tasks and priorities effectively.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
- Familiarity with CRM systems or partner portals is an advantage.
- High attention to detail with strong organizational skills.
Personal Attributes
- Client-focused and service-oriented mindset.
- Professional, ethical, and reliable.
- Ability to work independently as well as collaboratively within a team.
- Adaptable and comfortable working in a fast-paced environment.
- Willingness to learn and grow professionally.
Office Schedule
- Morning Shift: 8:00 AM – 4:00 PM
- Evening Shift: 12:00 PM – 8:00 PM
Working Conditions
- Full-time position.
- Occasional coordination with international teams across different time zones.
Salary & Benefits
- Salary: Not Disclosed
- Benefits: As per company policy
About Company
Route2Uni International Group Pvt.Ltd. is a global education solutions provider dedicated to fostering strong institutional partnerships and creati...
Route2Uni International Group Pvt.Ltd. is a global education solutions provider dedicated to fostering strong institutional partnerships and creating value-driven opportunities within the higher education sector. As the sister concern of Real Dreams Consultancy Services Ltd. located at South Hill Avenue, Northolt Road-South Harrow, Middlesex HA2 0DU, United Kingdom, a trusted name in student guidance and overseas education for over two decades, Route2Uni International Group builds upon this strong legacy by focusing exclusively on B2B collaborations. The organization specializes in connecting universities, colleges, and training institutions with qualified recruitment partners and educational networks worldwide. Through robust infrastructure, innovative technology platforms, and quality-assured processes, Route2Uni streamlines international student mobility while ensuring sustainable, ethical, and compliant B2B practices. With a firm commitment to transparency, integrity, and long-term partnerships, Route2Uni International Group serves as a strategic bridge between academic institutions, recruitment partners, and students - enabling shared success across the global education ecosystem.
