Infotech Services

Jawalakhel, Lalitpur

About Us

Infotech Services Pvt. Ltd. is an complete Human Resource consulting firm operating since 2008, which offers quality services in the field of human resource to different organizations and Job seekers.

Phone Support - Follow Up ( For our client: Wolrldlink Communications Ltd)

Basic Information

  • No. of Openings 2
  • Job Category Telecommunication
  • Job Location Lalitpur
  • Salary Negotiable
  • Education Level Bachelors (Bachelors completed or running in related field)
  • Province Province No. 3
  • Desired Candidate Both(Female, Male)
  • Experience Fresher
  • Expiry date 2021-10-01

Job Description

  • Follow up and escalate the issue to respective team and departments in order to solve the problem of customer.
  • Follow up the trouble tickets and issues raised by the customers via online portal, mobile app and mails.
  • Follow up the trouble tickets raised by customer phone support, and other internal TTs raised from various departments.
  • Initiate required action for response to customer requests and communicate the change to appropriate personnel, branch or offices throughout the country.
  • Other responsibilities as assigned by the supervisor.
  • Logging and keeping records of customer/employee queries.


Job Specification

  • Bachelor's level in any discipline with at least 1 year experience in customer support department.
  • Knowledge and experience in esupport, ebill, ftth page and other in-house software.
  • Own vehicle and driving license.
  • Flexible with duty schedules as scheduled by the supervisors.
  • Good knowledge about troubleshooting client's issues.