Customer Service Manager
- No. of Openings 1
- Industry IT & Telecommunication
- Category Telecommunication
- Location Kupondole, Lalitpur, Lalitpur District
- Job Level Senior Level
- Salary Nrs. Monthly (Negotiable)
- Education Level Bachelors
- Desired Candidate Both(Female, Male)
- Experience 5 + years
- Expiry date Aug 08, 2025 (3 days left)
- Vehicle License Preferred
- Two/Four Wheeler Require Two-wheeler
- Skills CRM (Customer Relationship Management), Problem Solving and Analytical Thinking, Interpersonal and Communication Skills, Data Analysis and Reporting, Team leadership & Collaboration
Job Description
We’re looking for a Customer Service Manager who is passionate about people, problem-solving, and performance. You’ll lead our support team across multiple products, ensuring timely service, happy customers, and revenue through upselling and cross-selling.
Key Responsibilities
- Lead and manage the customer support team across multiple products.
- Handle escalations and ensure timely resolution of customer issues.
- Ensure implementation of support processes and training programs.
- Collaborate with development and sales teams to align customer feedback and drive improvements.
- Identify and grab opportunities for upselling and cross-selling.
- Set team KPIs and conduct performance reviews.
Job Specification
What We’re Looking For
- 5+ years in a customer service leadership role (Tech preferred).
- Bachelor’s degree (Master’s preferred) in Business, Communications, or related field.
- Experience with CRM/helpdesk tools.
- Strong people management skills with the ability to coach, motivate, and grow individuals and teams.
- Data-driven mindset with a focus on results and customer satisfaction.
- Ability to convert support conversations into sales opportunities.