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Zambala Resort Pvt. Ltd

Halesi, Khotang

About Us

Zambala Resort Pvt. Ltd. is a company established in Halesi, Khotang in January 2016. It’s an eco-friendly growing resort that has heralded a new standard of environmental responsibility in the hospitality industry in the Khotang area. We offer open wide-spaced modern rooms with 24 hours hot and cold water, 24-hour security, internet facilities, locally served food, a friendly environment, and easily viable travel services to and from our resort to different parts of the country.

Guest Relation Officer

Basic Information

  • No. of Openings 1
  • Job Category Hospitality
  • Job Location Khotang
  • Job Level Mid Level
  • Salary Negotiable
  • Education Level Bachelors
  • Province Province No. 3
  • Desired Candidate Both(Male, Female)
  • Experience 2 years
  • Expiry date 2021-04-20

Job Description

  • Review arrival lists to welcome guests.
  • Attend to special guests (e.g. VIPs) and answer their inquiries.
  • Help prepare welcome folders with collateral (e.g. room service menus, area descriptions).
  • Provide information about amenities, area and venues and promote services.
  • Anticipate guest needs and build rapport with customers.
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages).
  • Address customer complaints and escalate to Guest Relations Manager when needed.
  • Record information in the logbook daily.
  • Ensure compliance with health and quality standards.

Job Specification

  • A customer-oriented and professional attitude.
  • An outgoing personality.
  • Outstanding communication abilities.
  • Excellent organizational and time-management skills.