Infotech Services

Jawalakhel, Lalitpur

About Us

Infotech Services Pvt. Ltd. is an complete Human Resource consulting firm operating since 2008, which offers quality services in the field of human resource to different organizations and Job seekers.

Enterprise Support Representative

Basic Information

  • No. of Openings 5
  • Job Category IT&Telecommunication
  • Job Location Kathmandu
  • Salary Negotiable
  • Education Level Bachelors
  • Province Province No. 3
  • Desired Candidate Both(Male, Female)
  • Experience Fresher
  • Expiry date 2021-03-09
  • Skills Computer skills

Job Description

  • Pro-actively monitor customer circuits and react accordingly to any problem round the clock 24 x 7 in shift duties.
  • Handle inbound customer service phone calls.
  • Troubleshoot remotely or via field visit to solve the issue raised by customer.
  • Initiate required action for response to customer requests and communicate the change to appropriate personnel, branch or offices throughout the country
  • Follow up and escalate the issue to respective team and departments in order to solve the problem of customer
  • Follow up and take care of all customer support tickets during off-hours and holidays of the company.
  • Daily reporting of tasks performed and assists in maintaining documentation.
  • Other responsibilities as assigned by the supervisor

Job Specification

  • Minimum Bachelors’ Degree (preferred in IT, Science or Engineering) with at least six months experience in the Company.
  • Good knowledge in holistic operations of the Internet, TCP/IP, Routing Protocols, VPN and Wireless networking
  • Comfortable working in Windows, Linux or similar environment
  • Good written and verbal communication skills both in English and Nepali. 
  • Must hold two wheeler and a driving license