Operation Officer

No. of Openings 1
Industry E-Commerce
Category Operations
Location Kathmandu, Kathmandu District
Job Level Mid Level
Salary Nrs. Monthly
Education Level Bachelors
Expiry date Mar 31, 2025 (Expired)
Skills Administrative Operations, Daily Operations, Retail Operations, Cooperation

Retail Outlet Operations:

Oversee day-to-day operations of physical retail stores.
Manage inventory levels to ensure proper stock availability.
Optimize store layouts and visual merchandising for maximum sales and customer experience.
Ensure high levels of customer service and resolve any customer-related issues.
Implement store policies and procedures, ensuring compliance with company standards.
Monitor staff performance and schedule shifts.

E-Commerce Operations:

Oversee online store operations, including managing product listings, promotions, and updates.
Work closely with the IT and marketing teams to optimize the website and customer journey.
Ensure efficient order fulfillment and shipping processes, collaborating with logistics providers.
Manage e-commerce inventory in sync with the physical store inventory.
Analyze data and metrics to identify trends, forecast demand, and optimize the online sales strategy.
Manage customer service processes for online orders, handling returns, exchanges, and complaints.

Supply Chain & Inventory Management:

Collaborate with suppliers and vendors to ensure a consistent flow of stock for both retail and e-commerce.
Track inventory levels and sales performance to forecast demand accurately.
Implement systems for inventory management across both platforms to avoid stockouts or overstocking.

Sales & Financial Monitoring:

Monitor sales performance for both retail and online channels, adjusting strategies to achieve targets.
Analyze costs, margins, and other financial aspects to ensure profitability.
Prepare regular reports on sales, inventory, and operational performance for management.

Team Management:

Manage and lead a team of store staff, e-commerce specialists, and customer service teams.
Provide training and development opportunities to staff, ensuring alignment with company values and operational excellence.
Promote a positive, collaborative work environment across both retail and online teams.

Customer Experience and Feedback:

Ensure an excellent customer experience, both online and in-store, by gathering feedback and implementing improvements.
Develop strategies to engage and retain customers, including loyalty programs and targeted promotions.

Operational Management: Ability to manage and streamline day-to-day operations for both retail outlets and e-commerce platforms.
Inventory and Supply Chain Management: Strong knowledge of managing inventory levels and supply chain logistics.
E-Commerce Platforms: Familiarity with e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and understanding of digital marketing strategies.
Customer Service: Strong focus on customer satisfaction and handling complaints effectively.
Analytical Skills: Ability to analyze data and sales trends to make informed operational decisions.
Leadership: Strong leadership and team management skills to coordinate between retail and online teams.
Problem-Solving: Ability to identify operational challenges and implement solutions quickly.
A degree in Business Administration, Retail Management, Supply Chain Management, or a related field is often preferred.
Experience in retail management or e-commerce operations is highly valuable