Front Desk Relation Manager/ Receptionist
- No. of Openings 1
- Industry Transportation
- Category Client Relation/PR
- Location Bagdol- 4, Lalitpur, Lalitpur District
- Job Level Junior Level
- Salary Nrs. 25K-30K Monthly
- Education Level Bachelors
- Desired Candidate Female Only
- Experience 1 + year
- Expiry date May 04, 2025 (Expired)
- Vehicle License Preferred
- Two/Four Wheeler Require Two-wheeler
- Skills ability to work hard, Ability to stay calm under pressure, Ability to work independently and also in a group
Job Description
The Front Desk Relations Manager at our 4S (Sales, Service, Spare Parts, Survey) Showroom is the first point of contact for customers, embodying our brand's commitment to empathetic, personalized service. This role ensures every visitor—whether here for sales, service, or inquiries—feels welcomed, understood, and valued throughout their journey.
Customer-Centric Engagement:
- Warmly greet customers with genuine care, quickly discerning their needs (e.g., vehicle purchase, service appointment, parts inquiry).
- Practice active listening and emotional intelligence to address concerns (e.g., frustrated service customers, anxious buyers).
- Guide customers through showroom processes with patience, especially during high-stakes decisions (e.g., financing, repairs).
Empathy-Driven Problem Solving:
- De-escalate tense situations (e.g., delayed repairs, pricing misunderstandings) by acknowledging emotions and collaborating on solutions.
- Anticipate unspoken needs (e.g., offering refreshments to waiting customers, arranging childcare for families).
- Share customer sentiment feedback with sales/service teams to improve experiences.
Operational Excellence with a Human Touch:
- Schedule test drives/service appointments while respecting customers’ time constraints.
- Use CRM tools to log preferences (e.g., "Customer prefers email updates" or "Worried about repair costs").
- Train front desk staff in empathy-based service protocols.
Brand Ambassadorship:
- Explain technical details (e.g., warranties, service packages) in simple, reassuring terms.
- Foster trust with follow-ups (e.g., post-service check-ins: "Is your vehicle running smoothly?").
Job Specification
- Excellent verbal and written communication in English (additional languages is a plus)
- Strong interpersonal and customer service skills
- Proficient with computers – MS Office, email, basic data entry
- Presentable, polite, and professional demeanor
- Ability to multitask and handle high-traffic situations calmly
- Prior experience in a school, hospitality, or front desk role preferred
This job has been expired
on 2025-05-04
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About Company
We are authorized distributors of WULING and FEIDI motors in Nepal. We are one stop destination for WULING 14 seater FEIDI 6TON heavy duty Electric Ve...
We are authorized distributors of WULING and FEIDI motors in Nepal. We are one stop destination for WULING 14 seater FEIDI 6TON heavy duty Electric Vehicle (EV).
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