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Senior Quality Control Specialist (Nepal)

Industry Other
Category Communication/Journalism
Location Nepal
Expiry date Apr 19, 2026 (7 days left)

Job Description

Yango Group is looking for a Senior Quality Control Specialist to join our team in Nepal. We embrace the values of go tech and grow together, focusing on innovative solutions and building a collaborative environment where everyone can thrive. In this role, you will review the work of support agents, provide constructive feedback, and help improve service quality across written and voice channels.

You will be responsible for

Reviewing the quality of responses provided by support agents across written and voice channels
Leaving detailed comments for each reviewed case and justifying the score
Providing feedback to support agents with low quality scores, analyzing their mistakes, and helping improve performance
Compiling reports based on reviewed cases and highlighting inaccuracies or inconsistencies in current procedures or guidelines
Suggesting improvements to service quality, knowledge base content, and product functionality, and participating in team initiatives

You might be a fit if you have

Strong communication and interpersonal skills
The ability to work in a team and support colleagues
A willingness to learn and develop your professional skills
At least six months of experience in quality assurance roles
Fluency in English and local languages
Your own laptop or PC workstation with stable internet and electricity (along with backup sources)
A willingness to work flexible shifts, including weekends and holidays

Explore our benefits

Life in balance with Yango We know how to work hard, but we also know how to have fun together, and we are true believers that the wellbeing of our teams is important
Psychological support Available in different languages to support you when you need it most
Life and private health cover Life and private health insurance

*different conditions apply based on hiring location and position type

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