Loksewa Coordinator

Job Description

About the role 

The Loksewa Coordinator is the central operational authority for the Loksewa Physical Vertical, responsible for end-to-end execution of academic, admissions, faculty, student discipline, exams, and SOP compliance. 

This role exists to ensure: 

• Zero ambiguity in decisions 
• Smooth daily operations 
• Strict SOP enforcement 
• Continuity of classes and services 
• Fair but firm handling of students, faculty, and staff 

The Coordinator is the single point of accountability for everything that happens on the Loksewa Physical floor. 

Key Responsibilities 

Admissions, Enquiry & Conversion Oversight 

• Oversee the admissions and enquiry process, including counselling, demo/trial classes, orientation programs, and admission/payment procedures. 
• Ensure strict compliance with SOPs, including proper documentation, approval for discounts or exceptions, and adherence to payment policies. 
• Handle escalations related to students, high-risk enquiries, and payment disputes. 

Academic & Classroom Operations 

• Oversee academic and classroom operations, including batch creation, scheduling, syllabus rotation, and classroom allocation. 
• Ensure smooth class delivery, including faculty substitution during absence, proper classroom discipline, and avoiding overcrowding or unauthorized entry. 
• Coordinate with faculty to maintain syllabus flow, ensuring no repetition or skipping of units. 

Faculty Coordination & Control 

• Serve as the main coordination point for faculty, including onboarding, SOP briefing, scheduling, and substitution management. 
• Monitor faculty performance and compliance, including punctuality, attendance, conduct, and validating classes for payment eligibility. 
• Address faculty-related issues, including complaints, student–faculty conflicts, and escalations to management when necessary. 

Exams, Mocks & Materials Oversight 

• Coordinate exams and mock tests, including scheduling, execution (physical/online), and invigilation. 
• Ensure proper evaluation and result management, including timely checking, feedback delivery, and accurate result recording and communication. 
• Control study materials, ensuring notes are released only after full payment and maintaining version control and leakage prevention. 

Student Discipline, Grievance & Risk Handling 

• Enforce student discipline and access rules, including classroom entry, ID card usage, one-day pass policies, and discipline SOPs. 
• Handle student issues, including misconduct, grievances, and complaints, with escalation to Operations Supervisor or Management when required. 
• Take corrective actions when necessary, including removing students from class, temporarily blocking access, or recommending suspension/removal as per SOP. 

SOP Enforcement & Governance 

• Enforce and uphold all Loksewa Physical SOPs, ensuring staff follow procedures without deviation. 
• Prevent unauthorized practices, including verbal promises, parallel systems, and SOP violations. 
• Support SOP governance, including reporting violations, participating in SOP reviews/updates, and ensuring system data is prioritized over verbal claims. 

Daily Operations, MIS & Reporting 

• Review and validate operational data, including enquiries, admissions, payments, attendance, dues/recovery status, and incident logs. 
• Monitor daily operations and performance, conducting daily reviews and weekly performance analysis. 
• Use MIS insights to assign and track corrective actions. 

Emergency & Incident Management 

• Act as the on-ground authority during emergencies, including medical incidents, safety issues, conflicts, and infrastructure disruptions. 
• Coordinate with Operations Supervisor, Management, and external authorities as required under SOP. 
• Ensure proper incident documentation and conduct post-incident reviews when necessary. 

Decision Authority 

• Authorized to make operational decisions, including approving demos/trials within SOP limits, managing batch creation and substitutions, adjusting classes, and temporarily blocking/restoring student access. 
• Can recommend operational actions, such as refunds, removals, or escalations, and override routine processes during emergencies with proper documentation. 
• Not authorized to approve policy-level decisions, including SOP changes, major financial write-offs, or management-level decisions. 

Job Specifications: 

Required Skills & Competencies 

• Strong operational judgment 
• Balanced authority with empathy 
• Conflict resolution and negotiation skills 
• Ability to say “No” when needed 
• Clear written and verbal communication 
• Process-oriented mindset 
• Calm under pressure 

Experience & Background 

• Experience in academic operations or coaching institute management 
• Familiarity with Loksewa or competitive exam ecosystem (preferred) 
• Exposure to SOP-driven organizations 
• Experience managing large student populations 
• Coordinating with faculty and staff 

Want to know more about us? You can find more information on our website:  https://ambition.guru/