Recovery Specialist

Job Description

Company Description

Upaya is an online logistics platform operating in various cities across Nepal, dedicated to transforming logistics with innovative technology solutions. By integrating on-demand services with two-wheeler riders and pickup partners, Upaya ensures efficient and cost-effective delivery of goods for individuals and businesses. The company's offerings include customized logistics solutions, sorting, same-day and next-day delivery, cold chain services, and a tech-enabled transport system. Backed by an experienced management team and a dynamic operations team, Upaya strives to become the logistics backbone of digital Nepal while upholding its core values of trust, quality, innovation, accountability, and respect.

Role Description

This is a full-time on-site role for a Recovery Specialist based in Kathmandu. The Recovery Specialist will manage the recovery of overdue financial accounts by engaging clients, understanding their circumstances, and negotiating repayment plans. Day-to-day tasks will include maintaining accurate records, coordinating with insurance providers, assisting clients in overcoming challenges related to addiction recovery, and supporting them in their journey towards financial stability. The role also entails contributing to training activities and upholding professional communication standards to foster positive relationships.

Key Responsibilities

•  Contact individuals or businesses with overdue payments to facilitate the recovery of outstanding debts.
•  Negotiate repayment terms and establish suitable payment plans with debtors.
•  Communicate with debtors via phone, email, or written correspondence in a professional and respectful manner.
• Provide clear and accurate information regarding outstanding balances, payment terms, and consequences of non-payment.
• Ensure all debt recovery activities comply with applicable laws and regulations, including Section 475 of the Muluki Civil Code, 2074.
• Negotiate settlements or alternative repayment arrangements that are practical and mutually acceptable for both the debtor and the organization. 
• Maintain accurate and up-to-date records of all communications, agreements, and payment transactions with debtors.
• Use skip tracing techniques and available tools to locate individuals or businesses with difficult-to-find contact information.
• Prepare and submit regular reports on debt recovery progress, including collections achieved, pending cases, challenges, and potential risks.
• Address debtor inquiries, complaints, or disputes and provide appropriate clarification and solutions.
• Approach debtors with a customer service mindset, understanding their financial situations and identifying suitable repayment solutions.
• Manage and prioritize a portfolio of delinquent accounts to ensure timely follow-ups and effective recovery actions.

Qualifications & Requirements

·      Minimum +2 (Higher Secondary) or above.

·      At least 1 year of relevant experience in debt recovery, collections, finance, or a related field.

·      Strong communication and negotiation skills.

·      Basic legal knowledge related to debt recovery and applicable regulations.

·      Good problem-solving and conflict resolution abilities.

·      Strong record-keeping and reporting skills.

·      Ability to handle difficult clients and sensitive situations professionally.

·      Basic computer literacy, MS Office and documentation skills.

·      Must own a two-wheeler vehicle and hold a valid driving license.

·      Age: Above 25 years.