Technical Customer Support Representative (0-1 Years)

(Experience 0-1 years)

Key Responsibilities

Conduct live product demonstrations for potential and existing customers.
Provide technical support and troubleshooting for customers using AI agents, automation, and project management features.
Assist customers in setting up and customizing workflow automation to suit their business needs.
Educate users on AI driven collaboration tools to enhance their team productivity.
Act as a liaison between customers and the technical team, ensuring feedback is effectively communicated.
Develop and update support documentation, FAQs, and training materials.
Provide email, chat, and phone support with a focus on problem-solving and customer satisfaction
Stay up-to-date with AI, automation, and project management trends to help customers adopt best practices.
Experience in customer support for a SaaS, AI, or automation-related platform.
Familiarity with AI agents, automation tools, and collaboration/project management platforms like Trello, Asana, Jira, or similar.
Strong problem-solving skills with a customer-first approach. Excellent verbal and written communication skills in English and Nepali.
Ability to conduct engaging product demos and explain technical concepts in simple terms.
Analytical mindset to understand customer needs and provide tailored solutions.
Comfortable working in a fast-paced environment with evolving technologies.