Front Office Manager
- Industry Other
- Category Customer Service
- Location Bhaktapur, Nepal
- Expiry date May 18, 2025 (Expired)
Job Description
About the Hotel
Escape the urban chaos or revive from an arduous adventure trail, as you check-in at Fortune Resort & Wellness Spa Bhaktapur Nepal, nestled in the timeless capital of art and culture. Just about an hour’s drive from Kathmandu, traverse through the narrow serpentine lanes around the Durbar Square of the ancient UNESCO heritage town for a glimpse into the mélange of Newari culture and an old world charm. Connect with yourself amidst the tranquility of pristine hillscapes and relaxing views or just dip into a wellness journey and soul celebration with warm Fortune experience and impeccable hospitality.
Role Description
This is a full-time on-site role for a Front Office Manager at Fortune Resort & Wellness Spa Nepal, located in Sanga, Bhaktapur. The Front Office Manager will oversee daily operations of the front desk, ensuring high levels of customer satisfaction and smooth administrative processes. Responsibilities include managing staff, handling guest inquiries and complaints, coordinating with other departments, and maintaining records.
Qualifications
- Experience in operating Hotel Softwares - IDS, Extranet (OTAs).
- Experience in Front Office and Office Administration
- Strong Customer Service and Customer Satisfaction skills
- Excellent Communication skills
- Ability to manage and lead a team
- Proficiency in using office management software
- Flexibility to work in a dynamic environment
- Bachelor's degree in Hospitality Management, Business Administration, or a related field
