CSR

Job Description

Customer Service Representative

Organization: Colleges Nepal

Location: Putalisadak

Job Type: Full-Time

Reports To: Customer Service Manager / Administration Head

Colleges Nepal is seeking a dynamic and enthusiastic Customer Service Representative to join our growing team. The role involves handling student and guardian inquiries, providing information about courses and institutions, resolving concerns, and ensuring a positive experience for all visitors. The ideal candidate should be well-spoken, customer-oriented, and capable of managing multiple tasks efficiently in a fast-paced educational environment.

Key Responsibilities (KRA):

• Respond to phone, email, and social media inquiries regarding IT courses, certifications, and admission processes.
• Provide accurate and up-to-date information about training programs, schedules, trainers, and certifications.
• Handle student and client concerns with professionalism and ensure excellent customer service.
• Maintain detailed records of client interactions and feedback using CRM tools.
• Collaborate with trainers, marketing, and administrative teams to ensure smooth communication and support.
• Create engaging content and manage posts across social media platforms (Facebook, Instagram, LinkedIn, etc.).
• Support in organizing training workshops, seminars, and promotional events.
• Handle documentation, appointment scheduling, and follow-up communications with prospects and students.
• Continuously work to enhance the student/client experience and maintain positive relationships.

Required Qualifications:

• Currently enrolled in or completed a Bachelor's degree (preferably in IT, Management, or related field).
• Prior experience in customer service, front desk, or academic counseling is an advantage.
• Good understanding of IT training programs and digital tools.
• Strong communication skills in both English and Nepali (spoken and written).
• Hands-on experience with MS Office, email handling, and social media management.
• Ability to create simple and engaging content (text and visuals) for online platforms.
• Creative, patient, and capable of handling multiple tasks in a fast-paced environment.
• Strong interpersonal and problem-solving abilities.

What We Offer:

• Friendly and collaborative work environment
• Exposure to Nepal’s leading IT training institute
• Opportunities for learning and professional growth
• Competitive salary with performance-based incentives
• Active involvement in IT events, training programs, and industry collaborations