Incident Management Specialist
- Industry Other
- Category IT&Telecommunication
- Location Nepal
- Expiry date Jun 15, 2025 (Expired)
Job Description
We’re looking for a proactive Incident Management Specialist to join our dynamic team! If you excel at resolving issues swiftly, and ensuring seamless operations, we’d love to hear from you!
Responsibilities:
- Customer Communication – Handling customer inquiries via phone and email, providing explanations, resolving complaints, and ensuring high-quality service.
- Incident Resolution – Efficiently managing and resolving conflicts, including cases of harassment and criminal incidents.
- Request Processing – Handling user requests in the admin panel (reviews and appeals) and emails.
- Data Collection – Gathering information for incident analysis and reporting.
- Process Improvement – Suggesting ways to enhance incident resolution and reduce their occurrence.
Requirements:
- Strong oral and written communication skills.
- High stress resilience and responsibility.
- Initiative and ability to get things done.
- Ability to process large volumes of information in a multitasking environment.
- Stress Management – Staying calm and making decisions under pressure.
- Teamwork – Collaborating effectively to resolve incidents.
- Ethical Conduct – Maintaining high ethical standards when handling sensitive information.
- Customer Focus – Commitment to excellent customer service.
- Creativity – Finding innovative solutions for complex cases.
- Continuous Learning – Willingness to adapt and grow in response to new challenges.
Conditions:
- Remote work schedule
- Unlimited opportunities for professional and career growth, regular external and internal training from our partners
- The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry
- Probation period up to 3 months
We offer you all the conditions for professional and personal growth with a rapidly growing tech company. Your resume will be considered within 14 calendar days of receiving it. If your experience meets the requirements of our company, we will contact you.
If you receive no feedback, it means that currently there are no suitable vacancies for you.
This job has been expired
on 2025-06-15
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