Asst. Manager- Customer Service Department
- Industry Other
- Category Customer Service
- Location Kathmandu, Nepal
- Expiry date Apr 26, 2025 (Expired)
Job Description
- Providing day-to-day leadership to ensure a high performance, customer service-oriented work environment that supports achieving the department’s and the organization's mission, objectives and values
- Planning and implementing strategies to meet the academic enrolment target
- Prioritizing, assigning, evaluating and supervising the work of all Customer Service Representatives and Telecalling team
- Monitoring and analysing the performance and providing training
- Preparing, analysing and presenting detailed and accurate calling report
- Supervising overall area of reception and ensuring that all the related SOPs are followed
- Planning and implementing work programs and customer service activities: modifying departmental procedures and processes as and when required; creating quality assurance tools to ensure completion, quality, and timeliness
- Assuming difficult and specialized customer relation situations, involving upset and dissatisfied customers and requiring sensitivity and sound judgment; taking action to resolve complaints where appropriate, receiving and responding to correspondence and telephone calls, providing information and handling issues, requests and complaints
- Ensuring that customer relationship management software is utilized at its best
- High level of customer satisfaction through the mechanism of frequent feedbacks and quality audit calls
- Submitting daily, weekly and monthly report of the department with the analysis
- Attending and participating in professional group meetings; staying abreast of new trends and innovations in utility billing and customer service; directing and participating in the incorporation of new developments into program areas, as appropriate
This job has been expired
on 2025-04-26
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