Customer Support Representative
- Industry Other
- Category Customer Service
- Location Lalitpur District, Nepal
- Expiry date Mar 19, 2025 (Expired)
Job Description
Customer Support RepresentativeLocation: Jawalakhel, Lalitpur
Employment Type: Onsite, Fulltime
About Us:
Join our team at Karobar, where we’re redefining customer experiences. We’re a fast-growing company that values innovation, collaboration, and customer satisfaction.
About the Role:
We’re seeking a friendly and detail-oriented Customer Support Representative to be the voice of our brand. In this role, you’ll interact with customers across multiple channels, helping them with inquiries, troubleshooting, and ensuring a positive experience. You’ll also focus on building strong customer relationships through proactive outreach and personalized support. This is an excellent opportunity to kick-start your career in customer service and grow with us.
What You’ll Do:
- Assist customers via email, phone, and chat with inquiries, orders, and issue resolution.
- Maintain professional and empathetic communication to build trust with customers.
- Document interactions, feedback, and resolutions to improve customer insights.
- Proactively reach out to customers to check on their well-being, gather feedback, and strengthen relationships.
- Suggest process improvements to enhance customer satisfaction.
- Collaborate with the team to create FAQs, guides, and best practices.
- Provide on-site support and training for customers as needed.
What We’re Looking For:
- Excellent communication skills in Nepali and English (written and spoken).
- Basic computer skills, including familiarity with MS Office, Anydesk.
- A positive attitude, patience, and problem-solving skills.
- Prior experience in customer service is a plus but not required.
- Willingness to travel (with travel reimbursement provided).
Why You’ll Love Working With Us:
- Competitive salary with clear growth opportunities.
- Training and skill development programs.
- Friendly work environment with team-building activities.
- Free lunch and snacks to fuel your productivity
