Position: Product Support Executive/Associate Project Manager (Hot Job)
- No. of Openings 1
- Category Other
- Job Location 169
- Job Level Entry Level
- Salary 20,000-25,000
- Education Level BBA
- Experience at least 6 months/1 year experience
- Expiry date Sep 02, 2018 (Expired)
Job Description
- Communicate and follow up with clients about specific projects and their goals,
- Assist in the preparation of project plans, including task assignment, prioritization, and forecasting.Commons tools include JIRA, Gantt charts, MS Project, Excel, and MS word.
- Assist in identifying and assigning project risks and issues and track progress toward mitigation or resolution.
- Be proactive in working to establish an environment of planned and unplanned collaboration and communication through status reports,facilitating regular meetings, following-up on tasks and issues, and escalating importation information to senior management.
- Be proactive in bringing ideas to management’s attention to improve productivity, service, quality, policies and procedures, cost savings and utilization of company resources.
- Handles customer issues end to end.
- Outstanding troubleshooting.
- Outstanding quality customer service.
- Escalates promptly to ensure fast resolution.
- Sets aggressive weekly goals for productivity and quality.
- Creates training materials.
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Job Specification
- Problem Solving,
- LAN Knowledge,
- Help Desk Experience,
- Verbal Communication,
- Operating Systems,
- Phone Skills,
- Customer Service,
- Quality Focus,
- PC Proficiency,
- System Administration,
- UNIX System Administration
Apply Instruction
Interested candidate may forward their resume at cv@focusfox.com.np
This job has been expired
on 2018-09-02
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About Company
Focus Fox, a RECRUITMENT AND TRAINING company, established with an aim to simplify the human resource recruitment process.