Nepal SBI Bank Vacancy: Trainee Customer Assistant

About Nepal SBI Bank

Nepal SBI Bank Ltd. (NSBL) was established in July 1993 as Nepal’s first Indo-Nepal joint venture in the banking sector. The State Bank of India holds 55% of its shares, while the Employees' Provident Fund holds 15%, and the public holds the remaining 30%. Headquartered in Kamaladi, Kathmandu, NSBL has expanded to over 149 outlets, including full branches, extension counters, branchless units, provincial offices, and ATMs, serving all 51 districts of Nepal.

With more than 1.3 million deposit customers and over a million ATM/debit card users, NSBL is recognized for its strong digital banking services, including mobile, internet, and SMS banking. It also leads key financial inclusion efforts, such as transforming Jaharsing Pauwa into a “Digital Village,” equipped with ATMs, PoS machines, and mobile banking booths.

NSBL maintains a solid financial reputation, expanding its branch network with recent additions in Dang, Kapilvastu, Janakpur, and beyond. It also supports community welfare through CSR initiatives like temple restorations and educational outreach. As a subsidiary of SBI, which operates over 22,000 branches globally, NSBL offers customers access to a wide-ranging banking ecosystem.

Vacancy Overview: Trainee Customer Assistant

Position: Trainee Customer Assistant

Industry: Banking, Finance & Insurance (BFIS)

Category: Bank/Financial Institution

Application Deadline: Ashadh 18, 2082 (July 2, 2025)

Work Location: Branches of Nepal

This entry-level position is ideal for recent graduates seeking to build a career in banking. As a Trainee Customer Assistant, you’ll be dealing with day-to-day customer service operations, account handling, and supporting bank transactions.

Who Can Apply?

Nepal SBI Bank is looking for young, dynamic, and qualified Nepali citizens who meet the following requirements:

1. Educational Qualification:

• Minimum Qualification: Bachelor’s Degree or equivalent (preferably in management)
• Academic Performance: At least 50% marks in aggregate or 3.0 CGPA out of 4
• University Recognition: The degree must be from a university recognized by the Government of Nepal

2. Age Limit:

• Not exceeding 25 years as of July 2, 2025

Required Competencies & Skills

Though this is a fresher-friendly position, candidates are expected to have some essential skills and competencies to excel in the job.

Preferred Skills:

• Knowledge of Microsoft Office Applications
• Excellent interpersonal and communication skills
• Ability to work in a team and have good relationship
• Comfort in marketing and customer handling
• Fluency in English and Nepali (written and spoken)

What Makes This Opportunity Special?

It is a great stepping stone into Nepal's competitive banking industry. As a trainee, not only will you gain practical experience, but also professional exposure that can define your future career.

Top Reasons to Apply:

• Get to work with an internationally recognized banking institution
• Develop sales, customer service, and banking operations skills
• Career growth opportunities in a professional working environment
• Training programs and a competitive salary, which is ideal if you want to move toward some of the highest-paying jobs in Nepal in the banking sector.

Required Documents for Application

Candidates are compulsorily required to upload scanned copies of the following while applying online:

• Cover Letter (mentioning position)
• Updated Curriculum Vitae (CV)
• Recent Passport-Size Photograph
• Character Certificate and Transcript/Marksheet (from SLC to Bachelor's level)
• Equivalence Certificate (if applicable)
• Experience Certificates (if applicable)
• Citizenship Certificate (front and back)

Important Note: Failure to submit any of these documents will result in automatic disqualification.

How to Apply for the Nepal SBI Bank Trainee Customer Assistant Position?

To apply for the Nepal SBI Bank Trainee Customer Assistant position, candidates should visit Kumari Job’s portal, fill out the online application form, and upload all required documents. The process includes submitting academic certificates, a cover letter, a CV, a recent photo, and other necessary credentials. Follow the detailed steps below to complete your application successfully.

Step 1: Visit Our Job Portal

Go to our official job portal and search for the Nepal SBI Bank – Trainee Customer Assistant vacancy. Open the listing and click on "Apply Now."

Step 2: Duly Fill the Application Form

Accurately fill out the online screening form, which includes sections for your personal information, academic background, and any other required details.

Step 3: Upload Required Documents

Attach the scanned copies of the following:

• Cover Letter
• CV
• Recent PP size photo
• Academic Certificates & Transcripts (SLC to Bachelor's)
• Citizenship (both sides)
• Equivalence Certificate (if necessary)
• Experience Certificates (if any)

Note: The Equivalence Certificate is necessary if your academic degree was issued by a foreign university or institution.

Step 4: Review and Submit

Carefully review all your information and uploaded documents before submitting. Incomplete or incorrect applications will be rejected.

Tips to Improve Your Chances of Getting Hired

1. Write a Strong Cover Letter

Tailor-make your covering letter to this specific job. Highlight your interest in banking, communication skills, and eagerness to learn.

2. Keep Your CV Updated

Even as a fresher, highlight internships, college projects, or volunteer work that showcase your skillset.

3. Prepare for Interviews

If shortlisted, you may be called for a written test or interview. Brush up on banking basics, customer service etiquette, and general knowledge.

Common Mistakes to Avoid

• Submitting incomplete or blurry documents
• Providing incorrect academic or personal information
• Ignoring the age and qualification criteria
• Not attaching the Equivalence Certificate (where required)

Do review the application thoroughly prior to submission to avoid disqualification.