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Reseller Support

No. of Openings 1
Category Information Technology
Location Bagmati Province, Lalitpur District
Job Level Mid Level
Job Type Contract
Salary Nrs. Negotiable Monthly
Education Level Bachelors
Desired Candidate Both(Female, Male)
Experience 3 + years
Expiry date Jan 31, 2026 (Expired)

Job Description

Position: Reseller support
Number of Vacancy: 1
Qualification: Diploma or Bachelor’s degree in IT, Electronics, Computer Engineering, or related field.
Experience: 1–3 years of experience in ISP/telecom technical support
Contract of Employment: Full-time
Job Location: Head Office (Jawalakhel)

Skills and Knowledge:

SLA adherence and timely ticket resolution.
Reseller satisfaction rating. Reduction in repeat complaints.
Number of successful activations supported.
Proper hardware documentation and minimal defects.
Quality of training provided to resellers.

Job Duties & Responsibilities:

No internet / unstable connection
Router and ONT configuration
IPTV/STB activation errors
Signal level issues
Fiber cuts, ONU issues, and hardware faults
Coordinate with the NOC, L2, and field teams for escalations and advanced troubleshooting.
Guide resellers on network best practices, device usage, and preventive maintenance.

Application Deadline: 2026-01-31

This job has been expired on 2026-01-31