Customer Service Representative

Customer Interaction: Respond promptly to customer inquiries via phone, email, chat, or in-person, ensuring a high level of customer satisfaction.
Issue Resolution: Handle customer complaints and issues, providing timely solutions or escalating matters to higher management when necessary.
Product/Service Knowledge: Maintain in-depth knowledge of company products, services, policies, and procedures to effectively assist customers.
Customer Feedback: Gather and report customer feedback to relevant departments for continuous improvement of products, services, or processes.
Follow-up: Ensure timely follow-up on customer issues to ensure full resolution and customer satisfaction.
Team Collaboration: Work with team members and other departments to resolve complex customer issues and ensure the best possible service.

Education: High school diploma or equivalent; additional qualifications (e.g., customer service certifications) are a plus.
Communication Skills: Excellent verbal and written communication skills.
Problem-Solving: Strong ability to troubleshoot and resolve customer concerns.
Empathy & Patience: Ability to remain calm and professional when dealing with difficult or frustrated customers.
Multitasking: Ability to manage multiple customer inquiries at once while maintaining quality service.
Attention to Detail: Accuracy in processing customer requests, tracking issues, and documenting interactions.

This job has been expired on 2025-03-13

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